Relating individual’s acceptability and service failure
Academic research on service failure is continuously evolving. This includes literature on service failure categories, core service failure, failure types, causes of failure, responses to failure and consequences following having service failures. Although much has been said regarding service failur...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/4440/1/482-Noor.pdf |