The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students
Nowadays, many companies have been using their websites to share job opportunities with job seekers.This paper aims to provide further explanation about the effect of service quality (SERVQUAL) and interface satisfaction on the use of job search website in Malaysia in the case of Universiti Utara Ma...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/5770/1/Moh1.pdf |
| _version_ | 1803625093535891456 |
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| author | Hassan, Mohamad Ghozali Tan, Sze Yen Hasnan, Norlena Mohtar, Shamimi Harun, Noor Aziani |
| author_facet | Hassan, Mohamad Ghozali Tan, Sze Yen Hasnan, Norlena Mohtar, Shamimi Harun, Noor Aziani |
| author_sort | Hassan, Mohamad Ghozali |
| collection | UUM |
| description | Nowadays, many companies have been using their websites to share job opportunities with job seekers.This paper aims to provide further explanation about the effect of service quality (SERVQUAL) and interface satisfaction on the use of job search website in Malaysia in the case of Universiti Utara Malaysia (UUM) students.Furthermore, the conceptual framework which the researcher attempts to operate in this study includes SERVQUAL and Customer Satisfaction.More than 100 surveys in both questionnaires and online surveys were distributed to UUM final year students who have used job search website.The result of this study revealed significant relationships between SERVQUAL and interface satisfactions of job search websites. |
| first_indexed | 2024-07-04T05:28:48Z |
| format | Conference or Workshop Item |
| id | uum-5770 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:28:48Z |
| publishDate | 2012 |
| record_format | dspace |
| spelling | uum-57702016-04-20T03:15:59Z https://repo.uum.edu.my/id/eprint/5770/ The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students Hassan, Mohamad Ghozali Tan, Sze Yen Hasnan, Norlena Mohtar, Shamimi Harun, Noor Aziani LB2300 Higher Education T Technology (General) Nowadays, many companies have been using their websites to share job opportunities with job seekers.This paper aims to provide further explanation about the effect of service quality (SERVQUAL) and interface satisfaction on the use of job search website in Malaysia in the case of Universiti Utara Malaysia (UUM) students.Furthermore, the conceptual framework which the researcher attempts to operate in this study includes SERVQUAL and Customer Satisfaction.More than 100 surveys in both questionnaires and online surveys were distributed to UUM final year students who have used job search website.The result of this study revealed significant relationships between SERVQUAL and interface satisfactions of job search websites. 2012-07-04 Conference or Workshop Item NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/5770/1/Moh1.pdf Hassan, Mohamad Ghozali and Tan, Sze Yen and Hasnan, Norlena and Mohtar, Shamimi and Harun, Noor Aziani (2012) The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished) http://www.ictom2012.uum.edu.my/ |
| spellingShingle | LB2300 Higher Education T Technology (General) Hassan, Mohamad Ghozali Tan, Sze Yen Hasnan, Norlena Mohtar, Shamimi Harun, Noor Aziani The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students |
| title | The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students |
| title_full | The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students |
| title_fullStr | The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students |
| title_full_unstemmed | The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students |
| title_short | The effect of service quality and interface satisfaction on the use of technology job search website in Malaysia: The case of UUM students |
| title_sort | effect of service quality and interface satisfaction on the use of technology job search website in malaysia the case of uum students |
| topic | LB2300 Higher Education T Technology (General) |
| url | https://repo.uum.edu.my/id/eprint/5770/1/Moh1.pdf |
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