The adoption of Web Assurance Services (WAS) among Malaysian online retailers
Trust is one of important elements for e-commerce (EC) success. This study investigates the adoption of Web Assurance Services (WAS) by Malaysian online retailers, which could increase the online trust in e-commerce activities. By using popular Internet search engines, 85 online retailers were sampl...
| Những tác giả chính: | , , |
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| Định dạng: | Monograph |
| Ngôn ngữ: | English |
| Được phát hành: |
Universiti Utara Malaysia
2004
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| Những chủ đề: | |
| Truy cập trực tuyến: | https://repo.uum.edu.my/id/eprint/5946/1/THE_ADOPTION_OF_WEB_ASSURANCE_SERVICES.pdf |
| _version_ | 1825801879327604736 |
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| author | Shahifol Arbi, Ismail Ahmad, Halimah @ Nasibah Hassan, Nor Laili |
| author_facet | Shahifol Arbi, Ismail Ahmad, Halimah @ Nasibah Hassan, Nor Laili |
| author_sort | Shahifol Arbi, Ismail |
| collection | UUM |
| description | Trust is one of important elements for e-commerce (EC) success. This study investigates the adoption of Web Assurance Services (WAS) by Malaysian online retailers, which could increase the online trust in e-commerce activities. By using popular Internet search engines, 85 online retailers were sampled. Frequency tests, Chi-square and Kruskal-Walis tests were employed to test the data. The results of this study show that most Malaysian online retailers do not adopt WAS. The retailers’ web site models significantly differ between the retailers who adopt WAS and who do not adopt WAS. On the other hand, their business types and customers-bases were not significantly different. This study is important in shedding some light of the awareness of the importance of online trust among Malaysian online retailers. This study also gives auditing firms and other organizations in Malaysia some information on the opportunity of offering WAS. |
| first_indexed | 2024-07-04T05:29:18Z |
| format | Monograph |
| id | uum-5946 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:29:18Z |
| publishDate | 2004 |
| publisher | Universiti Utara Malaysia |
| record_format | eprints |
| spelling | uum-59462013-08-28T03:15:53Z https://repo.uum.edu.my/id/eprint/5946/ The adoption of Web Assurance Services (WAS) among Malaysian online retailers Shahifol Arbi, Ismail Ahmad, Halimah @ Nasibah Hassan, Nor Laili HF Commerce Trust is one of important elements for e-commerce (EC) success. This study investigates the adoption of Web Assurance Services (WAS) by Malaysian online retailers, which could increase the online trust in e-commerce activities. By using popular Internet search engines, 85 online retailers were sampled. Frequency tests, Chi-square and Kruskal-Walis tests were employed to test the data. The results of this study show that most Malaysian online retailers do not adopt WAS. The retailers’ web site models significantly differ between the retailers who adopt WAS and who do not adopt WAS. On the other hand, their business types and customers-bases were not significantly different. This study is important in shedding some light of the awareness of the importance of online trust among Malaysian online retailers. This study also gives auditing firms and other organizations in Malaysia some information on the opportunity of offering WAS. Universiti Utara Malaysia 2004 Monograph NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/5946/1/THE_ADOPTION_OF_WEB_ASSURANCE_SERVICES.pdf Shahifol Arbi, Ismail and Ahmad, Halimah @ Nasibah and Hassan, Nor Laili (2004) The adoption of Web Assurance Services (WAS) among Malaysian online retailers. Project Report. Universiti Utara Malaysia, Sintok. (Unpublished) http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000225100 |
| spellingShingle | HF Commerce Shahifol Arbi, Ismail Ahmad, Halimah @ Nasibah Hassan, Nor Laili The adoption of Web Assurance Services (WAS) among Malaysian online retailers |
| title | The adoption of Web Assurance Services (WAS) among Malaysian online retailers |
| title_full | The adoption of Web Assurance Services (WAS) among Malaysian online retailers |
| title_fullStr | The adoption of Web Assurance Services (WAS) among Malaysian online retailers |
| title_full_unstemmed | The adoption of Web Assurance Services (WAS) among Malaysian online retailers |
| title_short | The adoption of Web Assurance Services (WAS) among Malaysian online retailers |
| title_sort | adoption of web assurance services was among malaysian online retailers |
| topic | HF Commerce |
| url | https://repo.uum.edu.my/id/eprint/5946/1/THE_ADOPTION_OF_WEB_ASSURANCE_SERVICES.pdf |
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