Strategi TQM: Dwidimensi

Strategi TQM: Dwidimensi

TQM merupakan satu falsafah pengurusan yang bermatlamatkan penambahbaikan produk atau perkhidmatan yang berterusan bagi memastikan kepuasan pelanggan terus dipertingkatkan. Secara konvensional TQM memberi penumpuan kepada sentuhan teknikal seperti kawalan proses secara statistik, analisis reliabilit...

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Bibliographic Details
Main Authors:	Yusof, Ab. Aziz, Lim, Kong Teong, Tang, Swee Mei
Format:	Book
Published:	UUM Press 2012
Subjects:	HD28 Management. Industrial Management

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