Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment
Relationship satisfaction is an important factor in understanding the development, enhancing, and maintaining of buyer-seller relationships in inter-organizational contexts.This study investigated the influence of antecedent and consequences of dealers’ relationship satisfaction in the context of su...
| Main Authors: | , , , , |
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| Format: | Monograph |
| Language: | English English |
| Published: |
Universiti Utara Malaysia
2012
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/7289/1/CO.pdf https://repo.uum.edu.my/id/eprint/7289/4/1.SELVAN%20PERUMAL.pdf |
| _version_ | 1825802102022078464 |
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| author | Perumal, Selvan Mohd Noor, Nor Azila Othman, Abdul Rahim Adam, Mohamad Zainol Abidin Ramachandram, Rajoo |
| author_facet | Perumal, Selvan Mohd Noor, Nor Azila Othman, Abdul Rahim Adam, Mohamad Zainol Abidin Ramachandram, Rajoo |
| author_sort | Perumal, Selvan |
| collection | UUM |
| description | Relationship satisfaction is an important factor in understanding the development, enhancing, and maintaining of buyer-seller relationships in inter-organizational contexts.This study investigated the influence of antecedent and consequences of dealers’ relationship satisfaction in the context of supplier-dealer relationship in Malaysian automobile industry.This study explores the influences of use of power by supplier on dealers’ relationship satisfaction.This study also examined the relationship between dealers’ relationship satisfaction and its consequences, namely trust and commitment.Hypothesized relationships are tested using survey responses from a sample of 107 new car dealers.The study founds that only non-coercive power has significant relationship with dealers’ relationship satisfaction.Consequently, the study also indicated that dealers’ relationship satisfaction is positively related with their trust and commitment.Results are compared with earlier findings and implications for future research are discussed. |
| first_indexed | 2024-07-04T05:33:20Z |
| format | Monograph |
| id | uum-7289 |
| institution | Universiti Utara Malaysia |
| language | English English |
| last_indexed | 2024-07-04T05:33:20Z |
| publishDate | 2012 |
| publisher | Universiti Utara Malaysia |
| record_format | eprints |
| spelling | uum-72892016-04-21T00:19:54Z https://repo.uum.edu.my/id/eprint/7289/ Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment Perumal, Selvan Mohd Noor, Nor Azila Othman, Abdul Rahim Adam, Mohamad Zainol Abidin Ramachandram, Rajoo HD28 Management. Industrial Management Relationship satisfaction is an important factor in understanding the development, enhancing, and maintaining of buyer-seller relationships in inter-organizational contexts.This study investigated the influence of antecedent and consequences of dealers’ relationship satisfaction in the context of supplier-dealer relationship in Malaysian automobile industry.This study explores the influences of use of power by supplier on dealers’ relationship satisfaction.This study also examined the relationship between dealers’ relationship satisfaction and its consequences, namely trust and commitment.Hypothesized relationships are tested using survey responses from a sample of 107 new car dealers.The study founds that only non-coercive power has significant relationship with dealers’ relationship satisfaction.Consequently, the study also indicated that dealers’ relationship satisfaction is positively related with their trust and commitment.Results are compared with earlier findings and implications for future research are discussed. Universiti Utara Malaysia 2012 Monograph NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/7289/1/CO.pdf application/pdf en https://repo.uum.edu.my/id/eprint/7289/4/1.SELVAN%20PERUMAL.pdf Perumal, Selvan and Mohd Noor, Nor Azila and Othman, Abdul Rahim and Adam, Mohamad Zainol Abidin and Ramachandram, Rajoo (2012) Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment. Project Report. Universiti Utara Malaysia. (Unpublished) http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000780878 |
| spellingShingle | HD28 Management. Industrial Management Perumal, Selvan Mohd Noor, Nor Azila Othman, Abdul Rahim Adam, Mohamad Zainol Abidin Ramachandram, Rajoo Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment |
| title | Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment |
| title_full | Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment |
| title_fullStr | Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment |
| title_full_unstemmed | Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment |
| title_short | Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment |
| title_sort | dealer supplier relationship satisfaction antecedent factors and its impact on trust and commitment |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/7289/1/CO.pdf https://repo.uum.edu.my/id/eprint/7289/4/1.SELVAN%20PERUMAL.pdf |
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