Customer satisfaction on railway transport service in Malaysia (KTMB)
This study is an overview of the perceptions of users of railway transport services in Malaysia.The survey also aims to obtain feedback on the perception of service user’s railway transportation and the satisfaction level of railway transport services in Malaysia.In addition, the survey was also mad...
| Main Authors: | , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/8431/1/p1464.pdf |
| _version_ | 1803625610401021952 |
|---|---|
| author | Mohammad Ismail, Isfanoorzaty Hayat Zainuddin, Nizamuddin |
| author_facet | Mohammad Ismail, Isfanoorzaty Hayat Zainuddin, Nizamuddin |
| author_sort | Mohammad Ismail, Isfanoorzaty Hayat |
| collection | UUM |
| description | This study is an overview of the perceptions of users of railway transport services in Malaysia.The survey also aims to obtain feedback on the perception of service user’s railway transportation and the satisfaction level of railway transport services in Malaysia.In addition, the survey was also made to identify the factors least demand for rail services in Malaysia.This study used statistical methods previous train service consumer perception, consumer demand data and other resources related to identifying the cause of the lack of demand for rail freight services. |
| first_indexed | 2024-07-04T05:37:01Z |
| format | Conference or Workshop Item |
| id | uum-8431 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:37:01Z |
| publishDate | 2012 |
| record_format | dspace |
| spelling | uum-84312016-04-20T07:39:23Z https://repo.uum.edu.my/id/eprint/8431/ Customer satisfaction on railway transport service in Malaysia (KTMB) Mohammad Ismail, Isfanoorzaty Hayat Zainuddin, Nizamuddin HE Transportation and Communications This study is an overview of the perceptions of users of railway transport services in Malaysia.The survey also aims to obtain feedback on the perception of service user’s railway transportation and the satisfaction level of railway transport services in Malaysia.In addition, the survey was also made to identify the factors least demand for rail services in Malaysia.This study used statistical methods previous train service consumer perception, consumer demand data and other resources related to identifying the cause of the lack of demand for rail freight services. 2012-12 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/8431/1/p1464.pdf Mohammad Ismail, Isfanoorzaty Hayat and Zainuddin, Nizamuddin (2012) Customer satisfaction on railway transport service in Malaysia (KTMB). In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia. http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423 |
| spellingShingle | HE Transportation and Communications Mohammad Ismail, Isfanoorzaty Hayat Zainuddin, Nizamuddin Customer satisfaction on railway transport service in Malaysia (KTMB) |
| title | Customer satisfaction on railway transport service in Malaysia (KTMB) |
| title_full | Customer satisfaction on railway transport service in Malaysia (KTMB) |
| title_fullStr | Customer satisfaction on railway transport service in Malaysia (KTMB) |
| title_full_unstemmed | Customer satisfaction on railway transport service in Malaysia (KTMB) |
| title_short | Customer satisfaction on railway transport service in Malaysia (KTMB) |
| title_sort | customer satisfaction on railway transport service in malaysia ktmb |
| topic | HE Transportation and Communications |
| url | https://repo.uum.edu.my/id/eprint/8431/1/p1464.pdf |
| work_keys_str_mv | AT mohammadismailisfanoorzatyhayat customersatisfactiononrailwaytransportserviceinmalaysiaktmb AT zainuddinnizamuddin customersatisfactiononrailwaytransportserviceinmalaysiaktmb |