Role ambiguity and job performance of employees in the service sector SMEs in Malaysia
Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector.Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many fact...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2011
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/8964/1/mmj151.pdf |
| _version_ | 1803625725124673536 |
|---|---|
| author | June Hamy Beris, L.A. Sethela Mahmood, Rosli |
| author_facet | June Hamy Beris, L.A. Sethela Mahmood, Rosli |
| author_sort | June Hamy Beris, L.A. Sethela |
| collection | UUM |
| description | Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector.Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many factors that can contribute to employee poor performance such as role ambiguity.Thus the aim of this study was to examine the relationship between role ambiguity and job performance of employees in the service sector SMEs in Malaysia.1500 questionnaires were distributed and 300 were returned resulting in a 20% response rate.The result revealed that there was a significant relationship between role ambiguity and job performance of employees. |
| first_indexed | 2024-07-04T05:38:50Z |
| format | Article |
| id | uum-8964 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:38:50Z |
| publishDate | 2011 |
| publisher | Universiti Utara Malaysia |
| record_format | dspace |
| spelling | uum-89642016-04-24T03:58:48Z https://repo.uum.edu.my/id/eprint/8964/ Role ambiguity and job performance of employees in the service sector SMEs in Malaysia June Hamy Beris, L.A. Sethela Mahmood, Rosli HB Economic Theory Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector.Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many factors that can contribute to employee poor performance such as role ambiguity.Thus the aim of this study was to examine the relationship between role ambiguity and job performance of employees in the service sector SMEs in Malaysia.1500 questionnaires were distributed and 300 were returned resulting in a 20% response rate.The result revealed that there was a significant relationship between role ambiguity and job performance of employees. Universiti Utara Malaysia 2011 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/8964/1/mmj151.pdf June Hamy Beris, L.A. Sethela and Mahmood, Rosli (2011) Role ambiguity and job performance of employees in the service sector SMEs in Malaysia. Malaysian Management Journal, 15. pp. 1-20. ISSN 0128-6226 http://mmj.uum.edu.my/index.php/past-issues/viewcategory/24-mmj-vol-15-2011 |
| spellingShingle | HB Economic Theory June Hamy Beris, L.A. Sethela Mahmood, Rosli Role ambiguity and job performance of employees in the service sector SMEs in Malaysia |
| title | Role ambiguity and job performance of employees in the service sector SMEs in Malaysia |
| title_full | Role ambiguity and job performance of employees in the service sector SMEs in Malaysia |
| title_fullStr | Role ambiguity and job performance of employees in the service sector SMEs in Malaysia |
| title_full_unstemmed | Role ambiguity and job performance of employees in the service sector SMEs in Malaysia |
| title_short | Role ambiguity and job performance of employees in the service sector SMEs in Malaysia |
| title_sort | role ambiguity and job performance of employees in the service sector smes in malaysia |
| topic | HB Economic Theory |
| url | https://repo.uum.edu.my/id/eprint/8964/1/mmj151.pdf |
| work_keys_str_mv | AT junehamyberislasethela roleambiguityandjobperformanceofemployeesintheservicesectorsmesinmalaysia AT mahmoodrosli roleambiguityandjobperformanceofemployeesintheservicesectorsmesinmalaysia |