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Business process reengineering: Critical success factors in higher education
Published 2007“…Purpose– The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE).Design/methodolog/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on BPR successfully.Findings– Seven factors were found to be critical to BPR implementation success.The factors are teamwork and quality culture, quality management system and satisfactory rewards, effective change management, less bureaucratic and participative, information technology/information system, effective project management and adequate financial resources.Research limitations/implications – The paper provides a framework for future research to explore organisational development in making BPR happen successfully. …”
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A business process reengineering case study at AZAM Travel
Published 2015“…Many organizations have turned to business process reengineering (BPR) as a means to radically change the way they conduct business. …”
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Knowledge sharing behaviour in the public sector: The business process management perspectives
Published 2006“…The paper looks into the perspective of business process management which embedded in a knowledge sharing behaviour. …”
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Establishing basis for funnel approach in research: Using ontology to examine electronic payment system from the view of business process reengineering
Published 2013“…Researchers are often been confronted with the dilemma of providing a clear linkage among otherwise differing entities, because it has become a general requirement for researchers to view phenomenon from a broader to a narrowed perspective.The objective of this paper is to create connection between Business Process Re engineering (BPR) and Electronic Payment System (EPS) and make way for researchers to build upon this method to make similar connection in the future.Based on comprehensive literature review and use of ontology approach, it was found that people, process, and technology are the basic components of BPR, whereas technology is categorized into soft and hard technology.Within the soft technology there are different types, which include business technology, social technology, military technology etc.Finally, further linkage was provided between business technology and e-payment systems.This paper pioneered the use of ontology approach to provide connections among st those entities.…”
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A radical - transformational change through leadership
Published 2005“…This paper is concerned with leadership practies in a radical process change, namely, business process reengineering (BPR). The paper looks at the higher education context, which has succesfully implemented BPR in their key processes. …”
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Empirical investigation on satisfaction and service quality level of radical process change implementation
Published 2006“…Several issues and implementation results related to radical process change in HEIs, particularly business process reengineering (BPR), are being investigated. …”
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A Case Study on Web-Based Process Change and Operational Excellence in Tourism Industry
Published 2018“…A case study of Agadar Travel was conducted in order to understand the business process change embarked in the key processes. …”
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Determinants of behavioural intention to use e-payment system in Nigerian retail industry: A conceptual extension of UTAUT with concern for customers
Published 2014“…A number of scholars have emphasised the need for change in business processes. These changes are often necessitated by new technological development, changing consumer preference, cultural pluralism, knowledge capital, and globalization. …”
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