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1
One-on-one training : how to effectively train one person at a time /
Published 2000“…San Francisco, Calif. : Jossey-Bass/Pfeiffer,…”
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2
Dealing with difficult participants : 127 practical strategies for minimizing resistance and maximizing results in your presentations /
Published 1997“…San Francisco, Calif. : Jossey-Bass/Pfeiffer,…”