“Good Day! My name is Martin and I am Danish citizen”: problem-solving, knowledge-sharing, and trust in online interaction ‒ the case of family reunification by Astrid Jensen, Annette Grindsted

“…We analysed a string of messages from the online forum of the non-governmental organisation Marriage without Borders, which offers dialogue-based advice to members looking for help prior with the complex application process in relation to family reunification visas in Denmark. The trajectory of the problem-solving interaction clearly demonstrates the Internet’s potential for dynamic online interaction, emphasising the timeliness of a joint accomplishment. …”
Get full text