Online innovation and repurchase intentions in hotels: the mediating effect of customer experience by George Kofi Amoako, Joshua Kofi Doe, Emmanuel Kotey Neequaye

“…Therefore, customer experience mediates the relationship between online innovation and repurchase intention in the hotel industry. Research limitations/implications – This study addressed only the customer's point of view; future studies could investigate the subject from the managers and other stakeholders' point of view to get a holistic view. …”
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