Competitive benchmarking of hotels’ service quality using analytic hierarchy process by Engku Abu Bakar, Engku Muhammad Nazri, Ku-Mahamud, Ku Ruhana, Mohamed, Muharis

“…One way in which hotel managements may innovate and learn, as they respond to their competitive environment, is by means of benchmarking.Current practice in hotel benchmarking involves gauging guests‘ satisfaction and perception through either guests comment cards or reports from the hotels‘ guest satisfaction studies conducted by an outside firm.These approaches unfortunately do not measure the hotel‘s performance against that of competing hotels.Thus, in this study, we proposed the use of Analytic Hierarchy Process to comparatively benchmark any hotel against its competitors.We applied the technique to comparatively rank eight hotels along the Batu Feringghi and Tanjung Bungah beach areas in Penang, Malaysia.The hotels were ranked based on four key main attributes namely, the hotel, the front-office personnel, other than the front-office personnel, and the room values. …”
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Modeling of spectrum demands through hybrids of analytic hierarchy process and integer programming by Ramli, Razamin, Jamaluddin, Faathirah, Engku Abu Bakar, Engku Muhammad Nazri, Alias, Mohamad Yusoff, Mahat, Nor Idayu, Abd Karim, Mohd Zaini, Ang, Chooi Leng

“…Then we present an efficient integrated approach in allocating spectrum volumes, whereby the approaches of Analytic Hierarchy Process and Integer Programming are integrated and applied to produce systematic and consistent allocation results. …”
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Assignment of spectrum demands by merits via analytic hierarchy process and integer programming by Ramli, Razamin, Jamaluddin, Faathirah, Engku Abu Bakar, Engku Muhammad Nazri, Alias, Mohamad Yusoff, Mahat, Nor Idayu, Abdul Karim, Mohd Zaini

“…Due to the high demand, thus spectrum has become scarce.As a result, spectrum bandwidths have become important and need to be efficiently assigned to potential and demanding service providers.Thus, this paper proposes an integrated approach to solve a spectrum assignment problem.The integrated model is developed to efficiently determine the optimal spectrum assignment for the purpose of satisfying the identified relevant requirements and constraints or criteria.The development of the model has also taken into consideration the situation when the spectrum regulator wishes to choose the best provider or licensee based on merits.For that purpose, suitable weights based on qualitative criteria were obtained via Analytic Hierarchy Process and subsequently used as coefficients in the respective Integer Programming formulation. …”
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Identifying solution alternatives to curb employee absenteeism using analytic hierarchy process by Engku Abu Bakar, Engku Muhammad Nazri, Muhammad, Khairul Azhar

“…This paper reports the findings of a survey analysis done to identify reasons for absenteeism and suitable remedial mechanisms to curb absenteeism among employees at an organization.Eight criteria that mostly influence employee absenteeism were selected from fifteen criteria obtained through a survey involving twelve employees with highest absenteeism record.In addition, five remedial mechanisms to curb the problem were identified.The final decision on the remedial mechanism believed to be most suitable and efficient in curbing the absenteeism problem was determined using analytic hierarchy process.The findings revealed that uninteresting work, illness and job stress are three top contributors to employee absenteeism while the top three alternatives to curb this problem are through staff recognition, attendance financial bonus, and counseling.…”
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Integrating analytic hierarchy process with integer programming to efficiently model spectrum demands by Ramli, Razamin, Jamaluddin, Faathirah, Engku Abu Bakar, Engku Muhammad Nazri, Alias, Mohamad Yusoff, Mahat, Nor Idayu, Abdul Karim, Mohd Zaini, Ang, Chooi Leng

“…As wireless technology advances, demand for spectrum bandwidth increases and thus, spectrum has become scarce.As a scarce resource, spectrum bandwidths need to be efficiently allocated to potential service providers.Hence, this paper presents an efficient integrated approach in allocating spectrum volumes, whereby the approaches of Analytic Hierarchy Process and Integer Programming are combined and applied to produce systematic and consistent results.The integrated approach is able to cater multi-criteria problems through determination of suitable weights and computations, which exhibits a more efficient alternative as compared to the existing approaches.…”

Selecting university undergraduate student activities via compromised-analytical hierarchy process and 0-1 integer programming to maximize SETARA points by Engku Abu Bakar, Engku Muhammad Nazri, Yusof, Nur Ai’Syah, Ahmad, Norazura, Shariffuddin, Mohd Dino Khairri, Mohd Khan, Shazida Jan

“…The selection of activities for the second model, was also based on the preference of the members of the student body whereby the preference value for each activity was determined using Compromised-Analytical Hierarchy Process. The outputs from both models were compared and discussed. …”

Proses hierarki analitik dalam proses penilaian pelajar cemerlang by Zaini, Bahtiar Jamili, Engku Abu Bakar, Engku Muhammad Nazri, Mahat, Nor Idayu

“…This study discusses how Analytic Hierarchy Process in applied to help decision makers in choosing the best graduating student to be awarded for academic excellence during the university convocation. …”
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A pre-evaluation step towards a guaranteed consistent AHP-based pairwise comparison by Engku Abu Bakar, Engku Muhammad Nazri, Balhuwaisl, M., Mat Kasim, Maznah

“…Reports by various researchers show that ensuring pairwise comparison consistency is one of the main issues when applying analytic hierarchy process (AHP) in a decision making activity. …”
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Framework for an academic/university library’s collection’s budget allocation and purchasing model by Hye, A. K. Mahbubul, Engku Abu Bakar, Engku Muhammad Nazri, Ahmad Mustaffa, Nurakmal

“…For all the three models, the Compromised- Analytic Hierarchy Process (C-AHP) method was used to calculate the weight of the determining criteria. …”
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The ideal criteria of supplier selection for SMEs food processing industry by Ramlan, Rohaizan, Engku Abu Bakar, Engku Muhammad Nazri, Mahmud, Fatimah, Hooi, Keng Ng

“…This research aims to determine the ideal criteria of supplier for food processing industry using Analytical Hierarchy Process (AHP).The research was carried out in a quantitative method by distributing questionnaires to 50 SMEs food processing industries. …”
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A hybrid multiattribute decision making model for evaluating students’ satisfaction towards hostels by Krishnan, Anath Rau, Engku Abu Bakar, Engku Muhammad Nazri, Mat Kasim, Maznah

“…The model uses systematic random stratified sampling approach for data collection purpose as students dwelling in hostels are “naturally” clustered by block and gender, factor analysis for extracting large set of hostel attributes into fewer independent factors, λ-measure for characterizing the interactions shared by the attributes within each factor, Choquet integral for aggregating the interactive performance scores within each factor, Mikhailov’s fuzzy analytical hierarchy process (MFAHP) for determining the weights of independent factors, and simple weighted average (SWA) operator to measure the overall satisfaction score of each hostel. …”
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A hybrid multiple attribute decision making model for measuring image scores of a set of stores by Krishnan, Anath Rau, Engku Abu Bakar, Engku Muhammad Nazri, Mat Kasim, Maznah

“…The model uses factor analysis to extract the large set of interacted attributes into fewer independent factors, Sugeno measure to characterize the interactions between attributes, Choquet integral to aggregate the interactive performance scores within each extracted factor, Mikhailov’s fuzzy analytical hierarchy process to assign the factors’ weights, and weighted average operator to aggregate the independent factor scores of each store into a single global image score.An evaluation involving three stores located at Pekan Sabak, Selangor was conducted in order to demonstrate the feasibility of the model.The ranking on three stores derived via proposed model matched with the benchmark ranking unlike the ranking yielded by a classical aggregation operator.The model will be supportive for the retailers to identify their relative positions with their competitors and to systematically implement potential strategies for image enhancement by taking into account the interactions between attributes.…”
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