Customer loyalty and trust in South African retail banking by Marko van Deventer, Ephrem Habtemichael Redda

“…Customer loyalty and trust are key elements for the success of retail banking. For this reason, it is crucial to investigate the predictors of these elements. …”
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Modeling the factors that explain customer loyalty in retail banking by Marko van Deventer, Ephrem Habtemichael Redda

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Retail Banking Service Quality and Customer Loyalty: The Role of Trust and Commitment as Mediators by Ephrem Habtemichael Redda, Marko Van Deventer

“… This research examines how service quality, trust, commitment, and loyalty are related in retail banking. The study proposes a model that includes trust and commitment as mediating factors between service quality, and bank loyalty. …”
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