Consumer-to-business ADR structures by Hodges, C, Benöhr, I, Creutzfeldt-Banda, N

“…It comes in response to the EC proposed legislation in November 2011 for an EU-wide alternative dispute resolution mechanism.</p> <p>By consolidating the emerging alternative dispute resolution systems, the policy brief proposes a new model to both enable consumers to effectively enforce their rights, and to help identify problems and prevent them from becoming mass issues.…”

England and Wales by Hodges, C

“…But the most interesting feature is the development of oversight of collective compensation by public regulatory authorities and alternative dispute resolution or voluntary mechanisms.…”

A model for dispute resolution in Europe by Hodges, C

“…<p>This policy brief addresses alternative dispute resolution mechanisms in Europe to propose an integrated, holistic approach to encompass the range of mechanisms for resolving disputes, including ombudsmen, compensation schemes, business codes of conduct, complaint boards, and other pathways.…”

Safeguards in collective actions by Hodges, C, Money-Kyrle, R

“…</p> Accordingly, the alternative regulatory, negotiated, or alternative dispute resolution (ADR) solutions appear far more attractive as means of delivering collective redress.…”

Collective redress: The need for new technologies by Hodges, C

“…The most important mechanisms are “regulatory redress”—where a regulatory authority intervenes and agrees or orders redress to be paid—especially if coupled with an ombudsman scheme (not arbitration-based alternative dispute resolution (ADR) schemes). The regulatory redress mechanism was proposed by the Commission in the revised Consumer Protection Cooperation (CPC) Regulation but what emerged was not ideal. …”