The Modernisation of the Public Services and Employee Relations by Kessler, I

The consequences of assistant roles in the public services: Degradation or empowerment? by Kessler, I, Bach, S, Heron, P

“…It focuses on the emergence of assistants in the British public services and, in particular, whether this leads to the degradation or empowerment of those who fill the role and the professionals they work with. …”

The Modernisation of the Public Services and Employee Relations: Targeted Change by Kessler, I, Bach, S

“…The Modernisation of Public Services and Employee Relations provides an integrated and up-to-date account of changes in work and employment in the public services. …”

Dispute resolution and public service modernisation: The case of the Local Government Pay Commission by Kessler, I, Dickens, L

“…This article focuses on an ad hoc body, the UK Local Government Pay Commission, as a means of developing a broader argument on the relationship between collective dispute resolution and the nature of public service reform. It suggests that the character of disputes in this sector and the `fitness for purpose' of those institutions designed to resolve them are critically related to an industrial relations agenda, which is in turn shaped by changing forms of public service provision. …”

The evolution of new forms of employment relations in the public services: The limits of strategic choice by Kessler, I, Purcell, J, Coyle-Shapiro, J

“…Drawing on a strategic choice model, this article examines the extent to which public service organisations have used their newly established employment relations discretion. …”

Dispute resolution and the Modernization of the Public Services in Britain: The case of the Local Government Pay Commission by Kessler, I

Strategic choice and new forms of employment relations in the public service sector: Developing an analytical framework by Kessler, I, Purcell, J

“…The article argues that the recent restructuring of the public service sector has provided employing units–local authorities, executive agencies and hospital trusts–with new and important choices in approaches to employment relations. …”

Workplace learning and public service needs: The case of the UNISON-Tower Hamlets partnership scheme for teaching assistants by Kessler, I, Gibney, J

The employment relationship in the UK public sector: A psychological contract perspective by Kessler, I, Coyle-Shapiro, J

“…The management of public servants has assumed increasing importance as public-service organizations are confronted with a rise in the demand for high-quality services in the context of limited resources. …”

The citizen-consumer as industrial relations actor in social care by Kessler, I, Bach, S

“…This article explores the role of the citizen-consumer as an actor in public service industrial relations. Based on research into the New Types of Worker programme in social care, the article considers how new work roles engage end-users as citizen-consumers in work relations and their consequences for stakeholders. …”

Contingent and non-contingent working in local government: Contrasting psychological contracts by Kessler, I, Coyle-Shapiro, J

“…Such findings have implications for the treatment of contingent and non-contingent employees in the public services.…”

Consequences of the psychological contract for the employment relationship: A large scale survey by Kessler, I, Coyle-Shapiro, J

“…The research methodology consists of two surveys conducted in a large local authority directly responsible and accountable for a range of public services including education, environmental health and social care to the local population. …”