Model for efficient service delivery in public service by Khalil, Samihah, Adelabu, Salihu Abdulwaheed

Get full text

Re-thinking government administration: Issues of decentralization, Public service innovation and transformation in Malaysia by Wee, Jeck Seng, Phang, Siew Nooi, Khalil, Samihah

“…Government leaders are required to innovate and transform the public service to ensure efficient and effective service delivery and the overall well-being of the state.The results of innovation in public service have contributed to enhancing public experience and making public service reliable, easier and transparent.Policy and law, leadership, socioeconomic environment and citizen participation are vital conditions for innovation and transformation to be achieved and carried out.The process of decentralization is encouraged when a nation progresses and government administration is expected to innovate and transform in order to be sustainable and to remain relevant.This is necessary when the local community becomes more complex and public services need to be carried out and fulfilled…”
Get full text

Pengaruh faktor dana terhadap upaya peningkatan kualitas pelayanan public Kabupaten Indragiri Hilir (Study Kasus Pedesaan) by Khalil, Samihah, Aras, Mukhammad

“…The quality of public services is influenced by the availability of funds.Today, Kabupaten Indragiri Hilir is consisted of 170 villages where most of them are poor villages, despite receiving variety of funding to administer good public services.The objective of this study is to investigate the influence of the availability of funding on the quality of public services in the Regency.The methodology used in this study was the official documents.The documents analysis covers four types of funding sources which are the central fund, the provincial fund, the district and village fund in the last 5 years (2008-2012).Data were analyzed of the influence of the availability of public funds with the quality of public service using regression techniques with t test, F test and the coefficient of determination.The availability of funds for the wellbeing of the people also had an influence on the quality of public services.In order to further improve the quality of public service, particularly in the Regency of Indragiri Hilir.…”
Get full text

Exploring innovative resource allocation and service delivery performance in developing countries by Adelabu, Salihu Abdulwaheed, Khalil, Samihah

“…New governance paradigm in managing public resources needs to be given significant review while looking at alternatives in improving public service delivery.It implies that theories and practices of public administration, new public management, public value management or good governance need to be redesigned to embrace the public sector, private sector and the community.The relationship between resource allocation and service delivery performance is best viewed from view-lens of innovative governance. …”
Get full text

Exploring innovative resource allocation and service delivery performance in developing countries by Abdulwaheed, Salihu, Khalil, Samihah

“…New governance paradigm in managing public resources needs to be given significant review while looking at alternatives in improving public service delivery.It implies that theories and practices of public administration, public management or governance need to be redesigned to embrace the public sector, private sector and the community.The relationship between resource allocation and service delivery performance is best viewed from view-lens of innovative governance.Innovative governance must be seen from the view point of integrating the public sector, market and community to deliver systematic public goods and services.This paper examines the relationship between innovative resource allocation and service delivery performance in developing countries.This paper uncovers various new models of allocative resource innovation taken from case studies reported in ten years of World Bank reports.The cases suggested that many countries are introducing several transformational programs, adopting open search strategies, and embarking on economic transformational agenda, which involve the use of a wide range of public private partnership strategy, private finance initiatives, performance-based management and other actors/sources to achieve the governmental programs. …”

Improving disciplinary proceeding in enhancing good governance in the public sector / Ahmad Martadha Mohamed...[et al.] by Mohamed, Ahmad Martadha, Sakdan, Mohd Foad, John Abdullah, Siti Alida, Ahmad, Rusniah, Khalil, Samihah, Muslim, Sakinah, Dollah, Noor Faizzah, Akmal Ismail, Nur Syakiran

“…Public service is fundamental to good governance. It is an integral part of democracy because it serves as the neutral administrative structure which carries out the decisions of elected representatives of the people. …”
Get full text