Published 2000
“…Preface -- Chapter 1 Marketing in a Changing World: Creating Customer Value and Satisfaction -- Chapter 2 Strategic Planning and the Marketing Process -- Chapter 3 The Global Marketing Environment -- Chapter 4 Marketing Research and Information Systems -- Chapter 5 Consumer and Business Buyer Behavior -- Chapter 6 Market Segmentation, Targeting, and Positioning for Competitive Advantage -- Chapter 7 Product and Service Strategies -- Chapter 8 New-Product Development and Product Life-Cycle Strategies -- Chapter 9 Pricing Considerations and Strategies -- Chapter 10 Distribution Channels and Logistics Management --
Chapter 11 Retailing and Wholesaling -- Chapter 12 Integrated Marketing Communication: Advertising and Public Relations -- Chapter 13 Integrated Marketing Communication: Personal Selling and Sales Promotion -- Chapter 14 Direct and Online Marketing -- Chapter 15 The Global Marketplace -- Chapter 16 Marketing and Society: Social Responsibility and Marketing Ethics -- Guide to Using Videos -- Video Case Comments: Airline Alliances: Winging their Way to Disaster -- Nike: Running over the Competition -- Levi Strauss & Co.: Aiming at the Echo Boomers -- Sputnik: Insights from the Streets -- DuPont: Shaping Up the World -- House of Blues: Singing the Blues? …”
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