Retail store attributes in Islamic perspectives by Mohd Fauzi, Waida Irani, Mohd Mokhtar, Sany Sanuri, Sharif, Shamshuritawati, Yusoff, Rushami Zien

“…In order to patronage a store, they will search for “muslim specific attributes”.Therefore, in this paper, retails store attributes from Islamic perceptive are developed to fulfil the requirement of Muslim consumers.From literature study, five main dimensions are considered that include Muslim product, Islamic atmosphere, humanistic, halal product and Islamic values. …”
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Exploring the antecedents of customer loyalty in the Malaysian retail sector by Mohd Mokhtar, Sany Sanuri, Yusr, Maha Mohammed

“…Therefore, this study focused on the Malaysian retail sector.The obtained results supported a positive influence of each of four adopted constructs, which represented by service quality, corporate image, customer trust, and customer switching cost, on customer loyalty.In light of the findings, several managerial implications were highlighted.…”
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Muslim consumer behavior in selecting retail store attributes by Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Mohd Fauzi, Waida Irani

“…The current research in the consumer behavior of retailing realized that common attributes used by previous studies could not be generalized to Muslim people. …”
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The Influence of Religion on Patronage Behavior in Islamic Base Retail Store by Mohd Fauzi, Waida Irani, Muhamad, Nazlida, Mohd Mokhtar, Sany Sanuri

“…The proposed study will evaluate the influence of religion on Islamic base retail store patronage behavior in Malaysia. The idea of having this study was based on the increasing growth of Islamic positioning store concept. …”
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What motivate Muslim consumer to patronage Islamic based–retail store? by Mohd Fauzi, Waida Irani, Muhammad @ Hashim, Nazlida, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien

“…There is a significant trend among Muslim consumers in reverting to Islamic way of life.The phenomenon somehow affected the Malaysian retail industry with specialty Islamic stores mushrooming, and retailers customizing retail elements to win the Muslim consumers segment. …”
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The effect of Muslim products as an Islamic retail store attribute: a study on Muslim consumer patronage behaviour in Malaysia by Mohd Fauzi, Waida Irani, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien

“…With regard to this phenomenon, the present study investigates the effect of Muslim products in an Islamic retail store on Muslim consumer-patronage behaviour.In order to get feedback, self-administered questionnaires were distributed to 384 patrons of Islamic retail stores in the northern region of Malaysia. …”
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The effect of Muslim product as an Islamic retail store attributes: a study on Muslim consumer patronage behavior in Malaysia by Mohd Fauzi, Waida Irani, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien

“…As Muslim consumer is more concern towards religious teaching in verifying the halal status, the demand for Muslim product is increasingly in the market.With the spirit of helping the economic of ummah, Muslim consumers tend to give their support for Muslim product.With the high demand towards Muslim product an initiatives of introducing an Islamic ally retail store is showed a significant growth. Basically the store will provide a range of Muslim product as a substitute towards the formerly known brand.Regard to the phenomenon, the present study is done to investigate the effect of providing Muslim product in an Islamic retail store towards Muslim consumer patronage behavior.In order to get a feedback, self administered questionnaires were distributed to a number of 384 patrons in Islamic retail store in the several states in Malaysia.Result of the partial least square analysis concluded that, by providing a Muslim product it have a significant effect towards patronage behavior of Muslim consumer. …”
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Relationship marketing dynamics, customer satisfaction and customer loyalty in retail banking: The role of long-term orientation culture and service recovery by Abubakar, Muhammad Mujtaba, Mohd Mokhtar, Sany Sanuri, Abdullateef, Aliyu Olayemi

“…Meanwhile, past studies have argued extensively on the influence of individual customer values on perception, decision making and buying behaviour.Yet, very little is known of the interaction effect of long-term orientation culture on the link between trust, bonding, communication, personalization and customer satisfaction in retail banking sector. Similarly, while several studies have documented the significant effect of customer complaints on customer loyalty, there is no noticeable research evidence on the intervening effect of service recovery on the relationship between customer complaints and customer loyalty.To fill these gaps, this conceptual paper is written…”
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The role of long-term orientation and service recovery on the relationships between trust, bonding, customer satisfaction and customer loyalty: The case of Nigerian retail banks by Mujtaba Abubakar, Muhammad, Mohd Mokhtar, Sany Sanuri, Abdullattef, Aliyu Olayemi

“…In spite of consolidation of Nigerian retail banks, the industry is still embattled by customer complaints, lost of customer confidence and loyalty erosion.Extant literature has amply reported the associations between relational dynamics of trust, bonding, customer satisfaction and customer loyalty.However, these reports are contradictory and thus, inconclusive.Meanwhile, literature has argued extensively on the influence of cultural values on customer decision making and buying behavior.Yet, very little is known of the interaction effect of long-term orientation on the link between trust, bonding and customer satisfaction in retail banking sector.Similarly, while several studies have documented the significant effect of customer complaints on customer loyalty, there is no noticeable research evidence on the intervening effect of service recovery on the relationship between the independent and the dependent variables.To fill these gaps, this conceptual paper is written.…”
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Evaluating relationship between Islamic store image and Malay Muslim consumer attitudes’ in patronizing a store by Mohd Fauzi, Waida Irani, Zakaria, Nazlina, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Yusr, Maha Mohammed

“…The effect of Islamic lifestyles in the marketing environment had urge retailer to complement their marketing strategy to be suit with Islamic attributes. …”
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Evaluating relationship between Islamic store image and Malay Muslim consumer attitudes' in patronizing a store by Mohd Fauzi, Waida Irani, Zakaria, Nazlina, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Yusr, Maha Mohammed

“…The effect of Islamic lifestyles in the marketing environment had urge retailer to complement their marketing strategy to be suit with Islamic attributes. …”
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Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria by Muhammad, Haliru, Mohd Mokhtar, Sany Sanuri

Determinants of customer behavioural responses: A pilot study by Maiyaki, Ahmed Audu, Mohd Mokhtar, Sany Sanuri

“…The paper aims at exploring a small sample data on the determinants of customer behavioural responses in the Nigerian retail banking. Hence, instrument validity, reliability and subsequently the data normality were examined through panel of expert and also by analysing small sample data with aid of SPSS software. …”
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The impact of motivation on online shopping continuance intention: A conceptual paper by Mat Sani, Amizatulhawa, Mohd Mokhtar, Sany Sanuri, Ahmad, Norzieiriani

“…Currently, the advancement of internet technology has given a huge impact on the way people dealing with business especially in the context online shopping.Nowadays, online shoppers tend to change shopping sites regularly.Therefore, retaining existing online consumers has been a challenging task for online retailers.Thus, scholar in the field of marketing has begun to turn their consideration to look forward into customers‟ retention in online shopping websites.Few factors have been determined by previous researchers.Yet, the factors that influencing customer‟s intention in online shopping remain unclear.This paper will look and review motivational factors that were highlighted from the previous studies on the issues debated and its effect toward continuance intention in online shopping.…”
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Analisis SWOT komunikasi pemasaran bersepadu: satu kajian kes by Mohd Mokhtar, Sany Sanuri, Mohamed, Zahari, Razalli, Mohd Rizal, Arshad, Rozita

“…Problems that have been identified include ineffective marketing communication practices, difficulties in penetrating major retailers and supermarkets, non-standardised product quality and supplies from Small Medium Industries (SMI) entrepreneurs, and the dependance of the agency on the head ofice especially from financial resources and policy perspectives. …”
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Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria by Haliru, Muhammad, Mohd Mokhtar, Sany Sanuri

Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria by Haliru, Muhammad, Mohd Mokhtar, Sany Sanuri