Customers Demographics Influence on Usage of Retail Banking Channels by Neha GUPTA, Vandana Tandon KHANNA

“…The study presents the usage of retail banking influenced by customers’ demographics of selected Public Sector Banks (PSBs) of India. …”
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Retail Banking: Impact of Technology-based Service Quality Dimensions on Customer Satisfaction by Neha GUPTA

“…The focus of this paper is to study the customer satisfaction based on influence of employee’s perception about banking technology used for retail banking of Public Sector Banks (PSBs) of India. …”
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