Shoppers’ logistics activities in omni-channel retailing: a conceptualisation and an exploration on perceptual differences in effort valuation by Wang, Xueqin, Wong, Yiik Diew, Shi, Wenming, Yuen, Kum Fai

“…This study contributes to the literature by revisiting the concept of consumer logistics where we argue for its emerging relevance/importance in omni-channel retailing. Our contribution also lies in the establishment of the much-needed structure in the research field of shoppers' logistics. …”
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How do consumers' fashion lifestyles differentiate their logistics preferences for fashion products? by Ma, Bohao, Shahdzah Wati Binte Adam, Teo, Chee Chong, Wong, Yiik Diew

“…Purpose: This study addresses the knowledge gap on consumers’ logistics preferences for online fashion retailing. Despite the effects of operational attributes, including fulfillment cost, speed, time, and convenience, this study further characterizes consumer heterogeneity in fashion shopping with a fashion lifestyle measurement scale, and examines how such heterogeneity differentiates logistics preferences. …”
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Augmented reality shopping application usage: the influence of attitude, value, and characteristics of innovation by Jiang, Yi, Wang, Xueqin, Yuen, Kum Fai

“…Managerially, this study provides strategic recommendations for technology companies developing ARSAs and retailers wishing to adopt ARSAs.…”
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The determinants of customers’ intention to use smart lockers for last-mile deliveries by Yuen, Kum Fai, Wang, Xueqin, Ma, Fei, Wong, Yiik Diew

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Exploring consumers' usage intention of reusable express packaging: an extended norm activation model by Song, Jiawen, Cai, Lanhui, Yuen, Kum Fai, Wang, Xueqin

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Revenge buying: the role of negative emotions caused by lockdowns by Liu, Yanfeng, Li, Xue, Yuen, Kum Fai

“…Moreover, the role of negative emotions and retail therapy has not been well explored. Therefore, drawing from retail therapy theory and the stimulus-organism-response framework, this study aims to investigate how negative emotions, physiological motivations, and self-seeking stimulate consumers to form positive perceptions that revenge buying can provide therapeutic utilities, and consequently choose revenge buying. …”
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An investigation of consumer switching intention on the use of automated courier station from a signaling perspective by Li, Zhaotong, Wu, Min, Teo, Chee-Chong, Yuen, Kum Fai

“…This study distinguishes itself from existing literature by employing signaling theory to elucidate the effects of green factors on switching intention, thereby mitigating information asymmetry between retailers and users. In conclusion, this study enhances the existing literature on switching intention to use green ACS and provides insights into policies and management practices of last-mile logistics.…”
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Green and gamified! An investigation of consumer participation in green last-mile from a gamification affordance perspective by Liu, Xiaodi, Zhou, Zengze, Yuen, Kum Fai, Wang, Xueqin

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Consumer acceptance of urban drone delivery: the role of perceived anthropomorphic characteristics by Li, Xue, Lee, Glenys Jia Xuan, Yuen, Kum Fai

“…With the growth of online retailing, drone delivery has emerged as a potential solution for efficient last-mile delivery. …”
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Consumer acceptance of autonomous delivery robots for last-mile delivery: technological and health perspectives by Yuen Kum Fai, Cai, Lanhui, Lim, Yong Guang, Wang, Xueqin

“…The unprecedented outbreak of the novel coronavirus has led to a great shift toward online retailing and accelerated the need for contactless delivery. …”
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The psychological causes of panic buying following a health crisis by Yuen, Kum Fai, Wang, Xueqin, Ma, Fei, Li, Kevin X.

“…Consequently, it has received much attention from academics and the retail industry. The aim of this study is to review, identify, and synthesise the psychological causes of panic buying, which is a relatively new and unexplored area in consumer behaviour research. …”
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Measuring the impact of E-Collaboration on supply chain parties : a value-based management approach by Zhang, Xiunian, Lam, Jasmine Siu Lee

“…A numerical example of an E-Commerce retailer-distributor-manufacturer supply chain is presented and followed by profound implications. …”
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Trip and parking generation of major land use developments by Fan, Henry Shing Leung, Tan, Yan Weng

“…Traffic and parking demand generated by office and retail developments were found to be strongly related to floor areas of the development. …”
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This is not me! Technology-identity concerns in consumers’ acceptance of autonomous vehicle technology by Wang, Xueqin, Wong, Yiik Diew, Li, Kevin X., Yuen, Kum Fai

“…Our findings contribute to multiple streams of literature and create practical implications to AV manufacturers and retailers.…”
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An investigation of technology-dependent shopping in the pandemic era: Integrating response efficacy and identity expressiveness into theory of planned behaviour by Wang, Xueqin, Wong, Yiik Diew, Chen, Tianyi, Yuen, Kum Fai

“…The revealed habit formation process of technology-dependent shopping provides practical implications in managing the retailer-shopper relationship in the pandemic era.…”
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Remanufacturing authorization strategy for an original equipment manufacturer-contract manufacturer supply chain: cooperation or competition? by Zhou, Qin, Meng, Chao, Yuen, Kum Fai, Sheu, Jiuh-Biing

“…This paper investigates the wholesale price and retail price decisions for the new product and the conditions under which an authorization agreement can be reached between the two parties. …”
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