A Comparison of Time Series Methods for Forecasting Intraday Arrivals at a Call Center by Taylor, J

“…We analyze five series of intraday arrivals for call centers operated by a retail bank in the United Kingdom. A notable feature of these series is the presence of both an intraweek and an intraday seasonal cycle. …”

A comparison of univariate time series methods for forecasting intraday arrivals at a call center. by Taylor, J

“…We analyze five series of intraday arrivals for call centers operated by a retail bank in the United Kingdom. A notable feature of these series is the presence of both an intraweek and an intraday seasonal cycle. …”