-
1
Can retail banking clients' attrition be managed?
Published 2015-01-01Subjects: “…Retail Banking…”
Get full text
Article -
2
-
3
CONSUMER RELATIONSHIP MANAGEMENT SYSTEM: RETAIL BANKING IN RUSSIA
Published 2015-09-01Get full text
Article -
4
-
5
Customer loyalty and trust in South African retail banking
Published 2023-06-01“…Customer loyalty and trust are key elements for the success of retail banking. For this reason, it is crucial to investigate the predictors of these elements. …”
Get full text
Article -
6
The Importance of Perceived Service Value in Retail Banking Services
Published 2016-12-01Subjects: Get full text
Article -
7
THE ROLE OF CUSTOMER EXPERIENCE IN RETAIL BANKING AND THE RISE OF FINTECHS
Published 2018-02-01Get full text
Article -
8
Modeling the factors that explain customer loyalty in retail banking
Published 2021-09-01Subjects: Get full text
Article -
9
Customers Demographics Influence on Usage of Retail Banking Channels
Published 2016-09-01“…The study presents the usage of retail banking influenced by customers’ demographics of selected Public Sector Banks (PSBs) of India. …”
Get full text
Article -
10
DEVELOPMENT OF RETAIL BANKING SERVICES IN THE CONTEXT OF DIGITAL TRANSFORMATION
Published 2024-02-01Subjects: “…retail banking services…”
Get full text
Article -
11
A framework to improve churn prediction performance in retail banking
Published 2024-01-01Get full text
Article -
12
Improving the Remuneration System of Retail Bank Front-Office Employees
Published 2017-09-01Get full text
Article -
13
EUROPEAN RETAIL BANKING INTEGRATION UNDER EMU: FACTS AND CHALLENGES
Published 2011-01-01Subjects: Get full text
Article -
14
Feature Selection Engineering for Credit Risk Assessment in Retail Banking
Published 2023-03-01Get full text
Article -
15
Clustering Analysis for Credit Default Probabilities in a Retail Bank Portfolio
Published 2012-08-01Get full text
Article -
16
An Ensemble Model for Predicting Retail Banking Churn in the Youth Segment of Customers
Published 2022-05-01Subjects: “…retail banking…”
Get full text
Article -
17
Factors affecting satisfaction and intention to repurchase retail banking services in Vietnam
Published 2022-12-01Subjects: “…retail banking…”
Get full text
Article -
18
Digitalization of relational space in the service triangle: The case study of retail banking
Published 2023-03-01“…IntroductionThe article aims to shed light on the process of shaping the relational space of work in the service triangle through the progressive digitalization of work in retail banking industry. It addresses the following research question: how do technological shifts affect the relationships and interactions (a) between employees and supervisors, and (b) between employees and customers? …”
Get full text
Article -
19
Increasing customer loyalty through customer engagement in the retail banking industry
Published 2019-12-01Subjects: Get full text
Article -
20
The Impact Of Personal, Sociological And Institutional Influences On Relationship Commitment In Retail Banking
Published 2003“…This study however, models the antecedents of consumer's relationship commitment in the context of a retail banking service. The impact of the four key explanatory variables (personal influences, sociological influences, institutional influences, and trust) are examined. …”
Get full text
Article