Documenting Work: From Participant Observation to Participant Tracing by Østerlund, C, Snyder, J, Sawyer, S, Sharma, S, Willis, M

“…We show how 1) researchers should engage in an initial mapping of documents before starting to track them; 2) the ongoing flow of virtual organizing only becomes apparent by triangulating the digital flow of documents, observation of tangible documents (e.g., paper) and repeated behavioral inquiries; 3), documents supporting distributed organizing do not serve as stable information artifacts, but rather become snapshots in time, part of the general flow of work across numerous documents and applications. …”