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1
Review of Malaysian retail banking market: an industrial organizational perspective
Published 2011“…The attempt of this paper is to analyze the Malaysian retail banking market within structure-conduct-performance paradigm framework which roots from the industrial organizational field. …”
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2
Relationship marketing dynamics, customer satisfaction and customer loyalty in retail banking: The role of long-term orientation culture and service recovery
Published 2013“…Meanwhile, past studies have argued extensively on the influence of individual customer values on perception, decision making and buying behaviour.Yet, very little is known of the interaction effect of long-term orientation culture on the link between trust, bonding, communication, personalization and customer satisfaction in retail banking sector. Similarly, while several studies have documented the significant effect of customer complaints on customer loyalty, there is no noticeable research evidence on the intervening effect of service recovery on the relationship between customer complaints and customer loyalty.To fill these gaps, this conceptual paper is written…”
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3
Relationship marketing and service quality in Bank Muscat Oman (Sayarati Loans)
Published 2013“…Sultanate of Oman is one of the prominent GCC Countries with a population of around 3 million.With assets worth over USD 15 billion, Bank Muscat (SAOG) is the leading financial services provider in Oman with a strong presence in Corporate Banking, Retail Banking, Investment Banking, Treasury, Private Banking and Asset Management. …”
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4
Applying game theory to mortgage framework
Published 2020“…To some, the retail banking market is considered an oligopoly. This is not healthy for a country's economy and its people because it is important for competition to thrive in the banking industry. …”
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