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1
Paying for prominence.
Published 2011“…Finally, consumers might first consider their existing supplier for subsequent purchases, which suggests a relatively benign rationale for the prevalence of cross-selling in markets such as retail banking.…”
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2
COVID-19 and finance: market developments so far and potential impacts on the financial sector and centres
Published 2020“…The application of new financial technologies is likely to accelerate, affecting retail banking in particular, but will not necessarily be led by FinTech firms. …”
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3
A Comparison of Time Series Methods for Forecasting Intraday Arrivals at a Call Center
Published 2008“…We analyze five series of intraday arrivals for call centers operated by a retail bank in the United Kingdom. A notable feature of these series is the presence of both an intraweek and an intraday seasonal cycle. …”
Journal article -
4
A comparison of univariate time series methods for forecasting intraday arrivals at a call center.
Published 2008“…We analyze five series of intraday arrivals for call centers operated by a retail bank in the United Kingdom. A notable feature of these series is the presence of both an intraweek and an intraday seasonal cycle. …”
Journal article