AI-augmented business process management systems: a research manifesto by Dumas, M, Fournier, F, Limonad, L, Marrella, A, Montali, M, Rehse, J-R, Accorsi, R, Calvanese, D, De Giacomo, G, Fahland, D, Gal, A, La Rosa, M, Völzer, H, Weber, I

“…AI-augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. …”

The domestic turn: business process outsourcing and the growing automation of Kenyan organisations by Graham, M, Mann, L

“…After observing the growth of the Indian and Filipino Business Process Outsourcing (BPO) sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. …”

Property Specifications for Workflow Modelling by Wong, P, Gibbons, J

“…Previously we provided two formal behavioural semantics for the Business Process Modelling Notation (BPMN) in the process algebra CSP. …”

A typology of artificial intelligence data work by Muldoon, J, Cant, C, Wu, B, Graham, M

“…We draw on fieldwork with an artificial intelligence data business process outsourcing centre specialising in computer vision data, alongside a decade of fieldwork with microwork platforms, business process outsourcing, and artificial intelligence companies to help dispel confusion around the multiple concepts and frames that encompass artificial intelligence data work including ‘ghost work’, ‘microwork’, ‘crowdwork’ and ‘cloudwork’. …”

Property specifications for workflow modelling by Wong, P, Gibbons, J

“…Previously we provided two formal behavioural semantics for the Business Process Modelling Notation (BPMN) in the process algebra CSP. …”

A Relative Timed Semantics for BPMN by Wong, P, Gibbons, J, Wong, P, Gibbons, J

“…We describe a relative-timed semantic model for Business Process Modelling Notation (BPMN). We define the semantics in the language of Communicating Sequential Processes (CSP). …”

Digital connectivity and African knowledge economies by Graham, M, Ojanpera, S, Anwar, M, Friederici, N

“…This article surveys the current state of our ongoing multi-year research into the topic, based on empirical research into a range of sectors and domains (including computer code writing, online freelancing, business process outsourcing, and digital entrepreneurship).…”

Formalisations and applications of BPMN by Wong, P, Gibbons, J

“…We present two formalisations of the Business Process Modelling Notation (BPMN). In particular, we introduce a semantic model for BPMN in the process algebra CSP; we then study an augmentation of this model in which we introduce relative timing information, allowing one to specify timing constraints on concurrent activities. …”

The reviews and analysis of the state-of-the-art service workflow specification languages by Viriyasitavat, W, Martin, A

“…Service workflow technology facilitates these by providing methodologies to support business process modeling and reengineering to optimize and automate processes according to workflow requirement specifications. …”

Formalisations and Applications of BPMN by Wong, P, Gibbons, J

“…We present two formalisations of the Business Process Modelling Notation (BPMN). In particular, we introduce a semantic model for BPMN in the process algebra CSP; we then study an augmentation of this model in which we introduce relative timing information, allowing one to specify timing constraints on concurrent activities. …”

Capturing tacit knowledge in security operation centres by Cho, SY, Happa, J, Creese, S

“…The results highlight a unanimous pursuit of Root Cause Analysis (RCA) upon the outbreak of an incident and stages of decision-making when escalating to third party support providers. Using Business Process Modelling and Notation (BPMN), we show the procedural elements of tacit knowledge from several scenarios. …”

Digital control in value chains: challenges of connectivity for East African firms by Foster, C, Graham, M, Mann, L, Waema, T, Friederici, N

“…Drawing on extensive qualitative research in Kenya and Rwanda, including 264 interviews, we examine three sectors (tea, tourism, and business process outsourcing) exploring overarching, cross-cutting themes. …”

The poverty of ethical AI: impact sourcing and AI supply chains by Muldoon, J, Cant, C, Graham, M, Ustek Spilda, F

“…Impact sourcing is the practice of employing socio-economically disadvantaged individuals at business process outsourcing centres to reduce poverty and create secure jobs. …”

Defining dimensions of research readiness: a conceptual model for primary care research networks by Carr, H, de Lusignan, S, Liyanage, H, Liaw, S-T, Terry, A, Rafi, I

“…</p> <p><strong>Results:&nbsp;</strong>Seven dimensions of research readiness were identified: (1) Data readiness: Is there good data quality in EPR systems; (2) Record readiness: Are EPR data able to identify eligible cases and other study data; (3) Organisational readiness: Are the health system and socio-cultural environment supportive; (4) Governance readiness: Does the study meet legal and local health system regulatory compliance; (5) Study-specific readiness; (6) Business process readiness: Are business processes tilted in favour of participation: including capacity and capability to take on extra work, financial incentives as well as intangibles such as social and intellectual capital; (7) Patient readiness: Are systems in place to recruit patients and obtain informed consent?…”

Patients' online access to their electronic health records and linked online services: a systematic interpretative review by De Lusignan, S, Mold, F, Sheikh, A, Majeed, A, Wyatt, J, Quinn, T, Cavill, M, Gronlund, T, Franco, C, Chauhan, U, Blakey, H, Kataria, N, Barker, F, Ellis, B, Koczan, P, Arvanitis, T, McCarthy, M, Jones, S, Rafi, I

“…There may need to be a redesign of the business process to engage health professionals in online access and of the EHR to make it friendlier and provide equity of access to a wider group of patients. …”

Integrating molecular point-of-care testing for influenza into primary care: a mixed-methods feasibility study. by de Lusignan, S, Hoang, U, Liyanage, H, Tripathy, M, Yonova. I, Byford, R, Ferreira, F, Diez-Domingo, J, Clark, T

“…<br><br> METHOD:<br>A sociotechnical perspective was adopted using the Public Health England POCT implementation toolkit and business process modelling notation to inform qualitative analysis. …”

Notarial practice of will declaration in civil transactions in the countries of the European Union by Khorosheniuk, O, Savchenko, V, Andrukhiv, O, Babichev, A, Bortniak, V

“…It was found that integrated video conferencing systems, business process workflows and electronic legal signature systems are becoming mandatory components of the digitization of notarial practice. …”

The impact of point-of-care testing for influenza on antimicrobial stewardship (PIAMS) in UK primary care: protocol for a mixed methods study by Hoang, U, Williams, A, Smylie, J, Aspden, C, Button, E, Macartney, J, Okusi, C, Byford, R, Ferreira, F, Leston, M, Xie, CX, Joy, M, Marsden, G, Clark, T, de Lusignan, S

“…We will collect data on how POCT is incorporated into practice using data flow diagrams, unified modeling language use case diagrams, and Business Process Modeling Notation. <p><strong>Results:</strong></p> We will present the crude and adjusted odds of antimicrobial prescribing (all antibiotics and antivirals) given a POCT diagnosis of influenza, stratifying by whether individuals have a respiratory or other relevant diagnosis (eg, bronchiectasis). …”

Does economic upgrading lead to social upgrading in contact centers? Evidence from South Africa. by Anwar, M, Graham, M

“…Business process outsourcing (BPO) is seen by the South African government as key to employment generation. …”

Building internet capabilities in SMEs by Chapman, P, James-Moore, M, Szczygiel, M, Thompson, D

“…Key features of this methodology are: provision of a turnkey package of hardware, software, installation and training for Internet connection and operation; identification of opportunities for integrating Internet ICT into business processes that will deliver performance improvement; ongoing IT and business support for a year. …”