Public Service Broadcasting. by Armstrong, M

The Assessment: Financing and Managing Public Services. by Grout, P, Stevens, M

“…Public services can be, and are, delivered according to a variety of different arrangements. …”

Corruption in public service delivery: An experimental analysis. by Barr, A, Lindelow, M, Serneels, P

Ethnic (in)equality in the public services of Kenya and Uganda by Simson, R

“…The results demonstrate that the public services of Kenya and Uganda are first and foremost comprised of educational elites with considerably higher average levels of educational attainment than across the labour forces at large. …”

Corrigendum to "Corruption in public service delivery: An experimental analysis". by Barr, A, Lindelow, M, Serneels, P

The consequences of assistant roles in the public services: Degradation or empowerment? by Kessler, I, Bach, S, Heron, P

“…It focuses on the emergence of assistants in the British public services and, in particular, whether this leads to the degradation or empowerment of those who fill the role and the professionals they work with. …”

Competition in public service provision: The role of not-for-profit providers by Besley, T, Malcomson, J

“…With public services such as health and education, it is not straightforward for consumers to assess the quality of provision. …”

Control, bargains, and cheating: The politics of public-service reform by Hood, C

Systems approaches to public service delivery: methods and frameworks by Mansoor, Z, Williams, M

“…Researchers and practitioners are increasingly embracing systems approaches to deal with the complexity of public service delivery and policy evaluation. However, there is little agreement on what exactly constitutes a systems approach, conceptually or methodologically. …”

Public Service Provision, User Fees and Political Turmoil. by Fafchamps, M, Minten, B

“…This study looks at public service delivery in rural areas of Madagascar. …”

Rating the Rankings: Assessing International Rankings of Public Service Performance by Hood, C, Dixon, R, Beeston, C

Rating the Rankings: Assessing International Rankings of Public Service Performance. by Hood, C

Ratings and rankings of public service performance: Special issue introduction by Dixon, R, Hood, C, Jones, L

The relationship between opening hours and accessibility of public service delivery by Neutens, T, Delafontaine, M, Schwanen, T, Van de Weghe, N

“…Our findings suggest that by rescheduling the opening hours of public service facilities individual accessibility to service delivery can be improved significantly. …”

Gaming in targetworld: The targets approach to managing British public services by Hood, C

Instruction to deliver: Tony Blair, public services and the challenge of achieving targets by Hood, C

Beyond “make” or “buy”: evaluating value‐for‐money in public service delivery by Shiva, M, FitzGerald, C, Carter, E, Airoldi, M

“…<p>Outsourcing of public services is under heightened scrutiny. Public managers are asked to conduct thorough &ldquo;make or buy&rdquo; assessments to help assure deliverability, affordability, and value for money of public services. …”

Air transport public service obligations in face of liberalisation of the European sky by Dobruszkes, F

Human Development in Poor Countries: On the Role of Private Incomes and Public Services. by Anand, S, Ravallion, M

“…Should development priorities shift toward the provision of public services in poor countries, even if such a shift is at the expense of income growth? …”

Dispute resolution and public service modernisation: The case of the Local Government Pay Commission by Kessler, I, Dickens, L

“…This article focuses on an ad hoc body, the UK Local Government Pay Commission, as a means of developing a broader argument on the relationship between collective dispute resolution and the nature of public service reform. It suggests that the character of disputes in this sector and the `fitness for purpose' of those institutions designed to resolve them are critically related to an industrial relations agenda, which is in turn shaped by changing forms of public service provision. …”