Paying for prominence. by Armstrong, M, Zhou, J

“…Finally, consumers might first consider their existing supplier for subsequent purchases, which suggests a relatively benign rationale for the prevalence of cross-selling in markets such as retail banking.…”

COVID-19 and finance: market developments so far and potential impacts on the financial sector and centres by Wójcik, D, Ioannou, S

“…The application of new financial technologies is likely to accelerate, affecting retail banking in particular, but will not necessarily be led by FinTech firms. …”

A Comparison of Time Series Methods for Forecasting Intraday Arrivals at a Call Center by Taylor, J

“…We analyze five series of intraday arrivals for call centers operated by a retail bank in the United Kingdom. A notable feature of these series is the presence of both an intraweek and an intraday seasonal cycle. …”

A comparison of univariate time series methods for forecasting intraday arrivals at a call center. by Taylor, J

“…We analyze five series of intraday arrivals for call centers operated by a retail bank in the United Kingdom. A notable feature of these series is the presence of both an intraweek and an intraday seasonal cycle. …”