Consumer-to-business ADR structures by Hodges, C, Benöhr, I, Creutzfeldt-Banda, N

“…It comes in response to the EC proposed legislation in November 2011 for an EU-wide alternative dispute resolution mechanism.</p> <p>By consolidating the emerging alternative dispute resolution systems, the policy brief proposes a new model to both enable consumers to effectively enforce their rights, and to help identify problems and prevent them from becoming mass issues.…”

A model for dispute resolution in Europe by Hodges, C

“…<p>This policy brief addresses alternative dispute resolution mechanisms in Europe to propose an integrated, holistic approach to encompass the range of mechanisms for resolving disputes, including ombudsmen, compensation schemes, business codes of conduct, complaint boards, and other pathways.…”

Safeguards in collective actions by Hodges, C, Money-Kyrle, R

“…</p> Accordingly, the alternative regulatory, negotiated, or alternative dispute resolution (ADR) solutions appear far more attractive as means of delivering collective redress.…”