A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.] by Kaur, Kiranjit (Dr.) Associate Professor, Iyer, Mangalam Gopala (Associate Professor), Abdul Jabar, Noraziah, Abdul Hamid, Norliza

“…The study also examined methods of settling disputes other than by going to courts through Alternative Dispute Resolution including arbitration, mediation and conciliation. …”
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