Can retail banking clients' attrition be managed? by Agaliotis Konstantinos, Hadžić Miroljub

Subjects: “…Retail Banking…”
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CONSUMER RELATIONSHIP MANAGEMENT SYSTEM: RETAIL BANKING IN RUSSIA by N. V. Keshenkova

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A model of customer loyalty in the retail banking market by Hadi Hajiyan, Ali Akbar Aminbeidokhti, Hadi Hemmatian

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Customer loyalty and trust in South African retail banking by Marko van Deventer, Ephrem Habtemichael Redda

“…Customer loyalty and trust are key elements for the success of retail banking. For this reason, it is crucial to investigate the predictors of these elements. …”
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The Importance of Perceived Service Value in Retail Banking Services by Aleksandra Pisnik, Jasmina Dlačić, Borut Milfelner

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THE ROLE OF CUSTOMER EXPERIENCE IN RETAIL BANKING AND THE RISE OF FINTECHS by PAUL HANDRO

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Modeling the factors that explain customer loyalty in retail banking by Marko van Deventer, Ephrem Habtemichael Redda

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Customers Demographics Influence on Usage of Retail Banking Channels by Neha GUPTA, Vandana Tandon KHANNA

“…The study presents the usage of retail banking influenced by customers’ demographics of selected Public Sector Banks (PSBs) of India. …”
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DEVELOPMENT OF RETAIL BANKING SERVICES IN THE CONTEXT OF DIGITAL TRANSFORMATION by Zokir Mamadiyarov, Hakimjon Hakimov, Sarvar Askarov

Subjects: “…retail banking services…”
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A framework to improve churn prediction performance in retail banking by João B. G. Brito, Guilherme B. Bucco, Rodrigo Heldt, João L. Becker, Cleo S. Silveira, Fernando B. Luce, Michel J. Anzanello

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Improving the Remuneration System of Retail Bank Front-Office Employees by A. S. Artamonov

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EUROPEAN RETAIL BANKING INTEGRATION UNDER EMU: FACTS AND CHALLENGES by Andreea Avadanei

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Feature Selection Engineering for Credit Risk Assessment in Retail Banking by Jaber Jemai, Anis Zarrad

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Clustering Analysis for Credit Default Probabilities in a Retail Bank Portfolio by Elena ANDREI (DRAGOMIR), Adela BÂRA, Adela Ioana TUDOR

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An Ensemble Model for Predicting Retail Banking Churn in the Youth Segment of Customers by Vijayakumar Bharathi S, Dhanya Pramod, Ramakrishnan Raman

Subjects: “…retail banking…”
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Factors affecting satisfaction and intention to repurchase retail banking services in Vietnam by Dao Cam Thuy, Nguyen Ngoc Quang

Subjects: “…retail banking…”
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Digitalization of relational space in the service triangle: The case study of retail banking by Anna Carreri, Anna Carreri, Giorgio Gosetti, Nicoletta Masiero

“…IntroductionThe article aims to shed light on the process of shaping the relational space of work in the service triangle through the progressive digitalization of work in retail banking industry. It addresses the following research question: how do technological shifts affect the relationships and interactions (a) between employees and supervisors, and (b) between employees and customers? …”
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Increasing customer loyalty through customer engagement in the retail banking industry by Diego Monferrer, Miguel Angel Moliner, Marta Estrada

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Retail Banking: Impact of Technology-based Service Quality Dimensions on Customer Satisfaction by Neha GUPTA

“…The focus of this paper is to study the customer satisfaction based on influence of employee’s perception about banking technology used for retail banking of Public Sector Banks (PSBs) of India. …”
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Retail Banking Service Quality and Customer Loyalty: The Role of Trust and Commitment as Mediators by Ephrem Habtemichael Redda, Marko Van Deventer

“… This research examines how service quality, trust, commitment, and loyalty are related in retail banking. The study proposes a model that includes trust and commitment as mediating factors between service quality, and bank loyalty. …”
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