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Users as Service Innovators: The Case of Banking Services
Published 2009“…In this paper, we explore the histories of 47 functionally novel and important commercial and retail banking services. We find that, in 85% of these cases, users self-provided the service before any bank offered it. …”
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Users as Service Innovators: The Case of Banking Services
Published 2011“…In this paper, we explore the histories of 47 functionally novel and important commercial and retail banking services. We find that, in 85% of these cases, users self-provided the service before any bank offered it. …”
Get full text
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Transformation at Bank of America : an enterprise systems analysis
Published 2012Get full text
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Sensor-Based Organisational Design and Engineering
Published 2010“…Finally, the third study analyses the effects of retail bank employees’ social behaviour on sales performance.…”
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From Metaphors to Mechanisms: Gender Sorting In(to) an Organizational Hierarchy
Published 2011“…We construct queues consisting of both external and internal candidates—the set of candidates under consideration—for over 2,200 job openings during a 27-month period for a large retail bank. We find that women are more likely than men to be hired, and that this pattern holds for jobs up and down the organizational hierarchy. …”
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From Metaphors to Mechanisms: Gender Sorting in(to) an Organizational Hierarchy
Published 2014“…We construct queues consisting of both external and internal candidates—the set of candidates under consideration—for over 2,200 job openings during a 27-month period for a large retail bank. We find that women are more likely than men to be hired, and that this pattern holds for jobs up and down the organizational hierarchy. …”
Get full text
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