Competitive analysis of retail banking in Singapore. by Song, Mei Foong., Tan, Li Ling., Tan, Caroline Wei Lin.

“…The aim of this study is to gain a better insight into the retail banking industry in Singapore. This project serves to provide a current market review of the retail banking industry in Singapore. …”
Get full text

Succeeding in the Korean retail banking industry. by Chirag Shah., Kim, Hee Joon., Koh, Han Wei., Stephanie Vanessa Co.

Get full text

Service quality in the retail banking industry by Hiu Fong May, Tan Hong Boon, Tan Li Yen

Get full text

Switching behaviour of retail banking customers in Singapore by Chow Tuck Seng, Goh Chin Hwee, Loh Chee Chin Trent

Get full text

Click and mortar of retail banking : Singapore context by Toh, Lay Kim, Vivi Triyanti Nugroho, Yeo, Luck Koon

Get full text

Retail bank marketing : a case study analysis of DBS bank by Neo, Shan Shan, Tan, Li Na, Tan, Cynthia Yen Ling

“…This project is a case study analysis of DBS Bank, a premier retail bank in Singapore. The analysis involves the study of its marketing strategies, namely its marketing mix as well as its targeting and positioning strategies. …”
Get full text

A study on the perceived service quality of the local retail banking industry by Mok, Nella., Tan, Ghim Meng.

Get full text

Bank liberalisation : its impact on local banks' retail banking business. by Lim, Benny Tse Mien., Chua, Chee Kar., Tan, Ivy Sio Ling.

Get full text

Determining the credit worthiness of retail banking customer by machine learning technique by Peng, Yangling

Get full text

Click and mortar of retail banking : a case study in Hong Kong. by Ching, Keng Jin., Tan-Liew, Janice Wai Chuan., Teong, David Lang Hin., Toh, Dennis Chin Siong.

“…This report explores how banks in Hong Kong have changed their ways in the conduct of retail banking businesses with the implementation of Internet banking, and how these changes have affected the bricks-and-mortar distribution channels of banks.…”
Get full text

Demographic effects on customers’ expectations and perceptions of service quality in Singapore retail banking industry. by Khoo, Yin Xue., Ng, Adeline Shi Han., Sim, Agnes Hui Qi.

“…The aim of this study is to gain a better insight into the demographic effects on service quality in the Singapore retail banking industry. This project serves to assist the management in using the results generated from this study to better manage their service quality as well as to gain a competitive edge in the Singapore banking industry. …”
Get full text

An analysis of service recovery strategies for single and double deviation scenarios in the Singapore retail banking sector. by Lee, Valerie Puay May., Lim, Yvette Wei Chiah., Ng, Sharon Hui Hsien.

Get full text

Financial services in a global financial centre : a comparative analysis of the range, quality and cost of basic financial services available to Singapore consumers. by Koh, Winnie Hui Xian., Munirah Abdul Razak., Siew, Genevieve Ka Ling.

“…A comparative analysis on the range, quality and cost of basic financial services available to Singapore consumers was carried out with special focus on deposits accounts, financial cards and Internet retail banking. Acknowledging the primacy of United Kingdom (UK) as a global financial centre with the successful standing of its Big 4 retail banks – Barclays, HSBC, Lloyds TSB and NatWest- the country was thus used as a benchmark in this research study. …”
Get full text

A study of bank switching barriers in Singapore. by Tan, Cheon Kheong.

“…In this study, a model of switching barriers is developed and applied to the Singapore retail banking context. A list of potential bank switching barriers is identified based on the existing literature and the circumstances in Singapore, and empirically tested. …”
Get full text

Service quality in the banking industry. by Tan, Chee Khiong., Goh, Don Tech Hua., Lee, Christopher Sek Leong.

“…The retail banking environment is changing more rapidly than ever before with advances in technology and the increasing sophistication of the customer. …”
Get full text

Study on the impacts of leaders' positive psychological capital and personality on followers by Zhang, Jieying, Goh, Gui Xian, Ong, Yan Wen

“…Survey responses were collected from 194 employees from the retail, banking and hotel sectors. Results from linear regression indicate that leaders’ positive psychological capital and self-efficacy and conscientiousness have significant impacts on all the subordinate outcomes measured. …”
Get full text

Extension of banking hours. by Choo, Joo Kwang., Keong, Wen Han., Tit, Wei Lee.

“…We also conclude that the extension of banking hours may be a necessary move in view of today’s competitive retail banking market. Finally, we recognise that there are alternative approaches to doing our project.…”
Get full text

Study of finding a branch location for I Bank in Singapore by Xiao, Zhen

“…Along the years of tremendous business development, I Bank Singapore branch became one of the most successful commercial banks in Singapore, offering a full range of financial products and services from retail banking, private banking, corporate banking to institutional banking. …”
Get full text

HSBC Ireland : strategies to address business and cultural challenges by Chew, Paul, Ambo Tuwo, Dang Tung Lam, Daw Myo Nandar

“…HSBC was aware that the toughest competition lied in the retail-banking sector where the local Irish Banks dominate the market. …”
Get full text

Essays about digital innovation on consumer behavior by Fang, Sihan

“…The mobile-only bank, which exclusively offers full retail banking services through electronic channels without any physical branches, is on the rise worldwide. …”
Get full text