Review of Malaysian retail banking market: an industrial organizational perspective by Mohammed, Nafisah, Abdul Jalil, Suhaila

“…The attempt of this paper is to analyze the Malaysian retail banking market within structure-conduct-performance paradigm framework which roots from the industrial organizational field. …”
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The Impact of Personal, Sociological and Institutional Influences on Relationship Commitment in the Retail Banking Sector by Che Wel, Che Aniza

“…This study however, models the antecedents of consumer's relationship commitment in the context of a retail banking service. The success and survival of a commercial bank depends on its bankers ability to understand customers' needs and find effective ways to satisfy them. …”
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A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences by Osakwe, Christian Nedu, Ruiz, Belén, Amegbe, Hayford, Chinje, Nathalie B., Cheah, Jun Hwa, T., Ramayah

“…The research hypotheses were tested through the use of partial least squares modelling and by employing data collected from almost 1000 retail-banking customers from Ghana (n = 349), Kenya (n = 337), and South Africa (n = 300). …”
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Organisational transformation of Bank Islam Malaysia Berhad by Abdel Karim, Abdel Aziz Adam

“…The sources of data were in-depth interviews with three BIMB management officers (human resource manager, marketing manager and retail banking manager) in the Head Office in Kuala Lumpur and a field survey covered 15 randomly selected branches in KL and Selangor State. …”
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Service quality perceptions between cooperative and Islamic banks of Britain by Sadek, Daing Maruak, Zainal, Noor Saliza, Mohd Taher, Muhammad Saiful Islami, Yahya, Ahmad Fauzi, Shaharudin, Mohd Rizaimy, Noordin, Nazni, Zakaria, Zaherawati, Jusoff, Kamaruzaman

“…Approach: A sample of retail banking customers from CB and IBB was surveyed through a set of questionnaires. …”
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Determinants of saving behavior among the students at Universiti Putra Malaysia by Jaffar, Muhamad Wafiy Asnawi, Md Jusoh, Zuroni, Mohamed, Rozita Naina

“…Retail banks and policymakers should establish an effective education program based on students' needs and level of financial literacy. …”

Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana by Agbemabiese, George Cudjoe

“…Using a quantitative methodology, a self-administered questionnaire was used to collect data from 809 customers of retail banks in Ghana and analysed using Structural Equation Modelling of Partial Least Squares (PLS-SEM). …”
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