Factor influencing the level of Islamic retail banking adoption by consumers in Malaysia / Mohamad Izzuddin Ibrahim by Ibrahim, Mohamad Izzuddin

“…The consumers aware and question the accountability, trustworthiness and reliability of the IFS in offering Islamic Retail Banking (IRB) to the market. This study analysed the factors (IRB Attributes, Promotional Effort and Perceived Information Quality) effecting the adoption of IRB products by Malaysians and later thoroughly examined either the IFS, during exercise of such factors, did or did not breaching or endangering and compromising the ethicality of corporate governance principle. …”
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Determinants of off-balance sheet (OBS) activities: a case of selected retail banks in Malaysia / Nafiu Olaniyi Oladokun, Shamsul Kamariah Abdullah and Charmele Ayadurai. by Oladokun, Nafiu Olaniyi, Abdullah, Shamsul Kamariah, Ayadurai, Charmele

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Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee by Zainuddin, Anizah, Noranee, Shereen

“…It investigates how retail banking customers‟ emotional responses to retail banking services to affect their overall banking experience. …”
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The effect of corporate image, customer perceived value, relationship quality and switching intention among Islamic banking customers in Malaysia / Nor Hashima Hashim, Sharifah Lat... by Hashim, Nor Hashima, Syed A. Kadir, Sharifah Latifah

“…This study develops and empirically tests for examination of the relationships among corporate image, customer perceived value, relationship quality and switching intention in an Islamic retail banking context. The model is tested using structural equation modeling analysis approach. …”
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The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar by Abu Bakar, Intan Norhawani

“…Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core an issue that influences customer’s satisfaction of Internet banking services worldwide. …”
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Antecedents and impacts of trust in mobile transactions: a case study of Malaysian consumers / Mohamad Noorman Masrek, Nora'ayu Ahmad Uzir and Irni Eliana Khairuddin by Masrek, Mohamad Noorman, Ahmad Uzir, Nora'ayu, Khairuddin, Irni Eliana

“…The extant literature on the aspect of trust in mobile banking showed that most studies have been focusing on the retail banking and the mobile telecommunication provider only. …”
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The integration of the 4p's towards the development of Perwira Habib Bank (M) Berhad / Rohaida Suleman by Suleman, Rohaida

“…Knowing to sell is no longer adequate in this age of competitive retail banking as all banks provides "me-too" products. …”
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Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.] by Sadek, Daing Maruak, Anuar, Azyyati, Zainal, Noor Saliza

“…The Bank Islam which located in Sungai Petani , Kedah , Malaysia has been chosen as a sample for the research field study. A sample of retail banking customers in Bank Islam was surveyed through a questionnaire. …”
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The determinants of saving behaviour among Valiram Group employees / Nur Azmina Syamim Kamarudin by Kamarudin, Nur Azmina Syamim

“…In practical, this research can contribute to the retail banks in designing effective strategies to penetrate the young savers specifically for employees below 25 years old. …”
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