Policy consultation in Malaysia Public Service by Mat Arifin, Fazni, Othman, Nooraini

“…Existing literature indicates that there has never been any research that studies in detail on the consultative process of the process of policymaking in the country’s public service. The only available guidance is in the National Policy on the Development and Implementation of Regulations to improve the decision-making process for policy implementation. …”
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Challenges and barriers in public services innovations in Malaysia. by Saimy @ Saman, Intan Sazrina, Ishak, Aspah Aini, Ahmad Rafee, Salwa, Mohamed Yusof, Nor Ashikin, Razali, Muhammad Rohaizad

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Application of communication technology in Malaysian public service by Mohd. Supa'at, Abu Sahmah, Idris, Mohd. Hanif

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Requirement engineering practice research framework for the public service organization by Haron, Azlena, Harun, Mazlan, Sahibuddin, Shamsul, Zakaria, Nor Hawaniah

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A practice of knowledge sharing : a case study in a public service organization by Shaari, Roziana

“…This case study, which was done at a selected public service organization in Selangor, measure the extent knowledge sharing aims to practiced at the organization. …”
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Quality management practices towards customer satisfaction in local authority public services website by Romli, Ahmad Abdul Nadzir, Ismail, Syuhaida

“…Respondents are selected from the people that involved as customers in Kuala Kangsar Municipal Council public services website. There are various backgrounds of people such as executives, non-executives and self-employs. …”

Influential factors affecting secure software development implementation at public service organization: an exploratory study by Kanniah, S. L., Mahrin, M. N.

“…Developing secure software is a major concern in public service organizations as highly-sensitive and confidential data are transacted through online applications. …”

Exploring the notion of service assessment within the context of information system service quality (ISSQ) in the Malaysian Public Service by Harold, Dolly Amy

Improving employee outcome through human resource management practices and public service motivation: a study of Malaysia public sector by Kassim, S. M., Mokhber, M.

“…The purpose of this paper is to examine the relationship between Human Resource Management (HRM) practices and Public Service Motivation (PSM) and its impact on the employee outcome. …”

Secure software development practice adoption model: a Delphi study by Kanniah, Sri Lakshmi, Mahrin, Mohd. Naz’ri

“…Developing secure software is a major concern in public service organizations as highly-sensitive and confidential data are transacted through online applications. …”

Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak) by Ahmad, Mohamad Sabri

“…The Government is intended to see improvements to public service delivery system through the establishment of the OSC. …”
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A qualitative inquiry of women managers’ competence acquisition by Idris, Norhalimah, Tan, Sui Hong, Abu Mansor, Nur Naha

“…Through qualitative research design, selected numbers of women managers from three sectors such as public service, private corporations and government-linked corporations (GLCs) would be chosen for in-depth interviews followed by solicited research diaries writings. …”

Structural understanding of electronic government websites: a systematic literature review by Mohamed, Norshidah, Baroto, Mas Bambang, Mahadi, Batiah, Haghshenas, Hanif

“…The originality of the research lies in structuring understanding of such website during public service delivery, elucidating the importance and subjective role of the medium by synthesising the literature and demonstrating what is known about electronic government websites, and what direction needs to be further established.…”

The power of triangulation in social science research by Ahmad, Rusli, Bujang, Sopian, Abu Mansor, Nur Naha, Ansari, Roya, Hamzah, Masputeriah

“…The purpose of the paper is to present research undertaken on the Malaysian Public Service (MPS) performance appraisal decision. A qualitative and a quantitative approach were used. …”

Improving university competitiveness through blue ocean strategy based co creation strategy by Hurriyati, R., Ana, N., Mayasari, Mayasari, Minghat, A. D.

“…Universitas Pendidikan Indonesia (Indonesia University of Education or later be called UPI) as PT PKBLU (Tertiary Education Institution with Financial Management of Public Service Body) needs to act and to position the institution effectively, efficiently and with accountability. …”

Surrender and re-alienation approval process: a review of emerging issues and way forward from evidence base by Ariff, Amirul Haffiz, Samsudin, Salfarina, Ahmad, Mohd. Hamdan

“…This paper reviews the theoretical perspectives of the issues and challenges that must be improved by the surrender and re-alienation approval process towards an efficient and effective public service delivery in land development. It was found that there are five major issues in the approval process that need to be improved: (i) Procedure; (ii) Timeframe; (iii) Coordination; (iv) Capacity Building; and (v) Documentation. …”

Towards designing an EA readiness instrument: A systematic review by Hussein, Surya Sumarni, Ismail, Zuraini, Mahrin, Mohd. Naz’ri, Abdullah, Mohd. Shahidan, Ab. Rahim, Nor Zairah, Samy, Ganthan Narayana, Mat Taib, Mohamad Zainuddi

“…In order to attain a world class e-government service delivery, the implementation of Enterprise Architecture (EA) is highly recommended to reflect efficient and effective public service delivery. However, agency readiness to embrace and sustain EA practices remains a concern. …”

Digital learning enhancement through social network site (SNS) by Khalili, Khalili, Miftachul Huda, Miftachul Huda, Rosman, Arieff Salleh, Mohamed, Ahmad Kilani, Marni, Nurazmallail

“…Those include education development, business sector, and also public service. Moreover, the number could be seen into social media platform in facilitating global cross interaction. …”

Assessment of impact of variable message signs on traffic surveillance in Kuala Lumpur by Othman, Che Puan, Arash Moradkhani, Roshandeh

“…It is also used to display travel times and public service announcements. This study attempts to utilize archived traffic data from the MRR1 freeway area in Kuala Lumpur to assess the accuracy with which VMS display travel time estimates, and driver response to display messages of varying lengths and formatting. …”

Evaluation of effect of variable message signs on traffic surveillance by Roshandeh, Arash Moradkhani

“…The primary purpose of a VMS is to provide information regarding roadway, traffic, or adverse weather conditions, however, the signs are additionally used to display travel times and public service announcements. This study attempts to utilize archived traffic data of a freeway to assess the accuracy with which VMS display travel time estimates, and driver response to display messages of varying lengths and formatting. …”
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