The challenge of practising functional flexibility in four-star hotels in Malaysia by Ahmad, Rozila, Jong, Sharon, Zainol, Noor Azimin, Omar, Hamimi

“…The hotel industry is affected by environmental changes such as changes in law and regulations.In Malaysia, the hotel industry is afflicted by the increasing labour cost due to the implementation of a national minimum wage policy that started in May 2012.The policy implementation increases the need to practise functional flexibility.Functional flexibility refers to assigning an employee with a variety of jobs.Despite being one of the solutions to overcome the increasing labour cost, studies on functional flexibility practices in hotels in Malaysia is scarce.The objective of this study is to identify the challenge of practising functional flexibility in four-star hotels in Malaysia.For this purpose, twelve hotel managers from hotels that are located in Penang and Langkawi Island were interviewed.Hotels practise functional flexibility and face challenges especially from the labour union. …”
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