Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs by Nisar, Qasim Ali, Imran, Asma, Othman, Noraini, Mustafa Kamil, Bidayatul Akmal, Marchalina, Leonis

“…The purpose of this study is to examine the impact of leaders’ emotional labor strategies on leaders’ emotional exhaustion by considering the moderating role of emotional intelligence.Study is longitudinal, descriptive and quantitative in nature.By following emotional labor theory, theoretical framework has been testified by obtaining data from 400 leaders of 250 selected non-government organizations from all over the country.As study is longitudinal in nature therefore, data have been collected two times from same respondents by applying simple random sampling technique.By using the structural equation modeling technique, results divulged that leaders’ emotional labor strategies significantly associated with their emotional exhaustion. …”

Emotional intelligence in classrooms by Mohd Rawian, Rafizah

“…This paper discusses the significant role of emotional intelligence in classrooms as well as the effective ways to enhance learners’ emotional intelligence.…”

Emotional intelligence among nurses by Mat Saad, Zarina, Ahmad Marzuki, Najib

“…Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.Nurses who make up 75% of the total healthcare workforce play important parts in providing healthcare services to patients and working with other healthcare professionals. Emotional intelligence allows people to understand the complexity of human interaction and manage his/her own emotions as well as others.Hence, emotional intelligence seems a relevant concept in healthcare, where it is considered vital for nurses to understand patients’ perspectives and engage in relationships that will facilitate successful care management. …”
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Modeling emotion for anthromorphic agents by Siraj, Fadzilah, Ab. Aziz, Azizi, Sainin, Mohd Shamrie

“…Emotions should play an important role in the design of interfaces since human beings interact with machines as if they were social actors. …”
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The importance of emotional intelligence and leadership in employability by Janet, Ho Siew Ching, Daud, Yaakub, Don, Yahya

“…This paper will explore the importance of emotional intelligence and leadership in relation to the employability issue especially in the Malaysian cultural context.The application of emotional intelligence and leadership in the western countries can be integrated into a model of practice for Malaysia.Experts believe that no matter whether the person is an employer or an employee, there is a need to have capabilities not only in the technical area, but also soft skills such as emotional intelligence and leadership.We will discuss the importance of emotional intelligence and leadership as an added value that will lead to employability especially in the Malaysian cultural context.Some guidelines and suggestions will be given on how to capitalize on this issue to enhance employability among college community students.…”
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The cultural effect on emotion and emotional regulation in human service organisations: A case study on child and family workers by Ibrahim, Habibie, Johnson, Sally, Gilligan, Philip

“…The present research aimed to investigate the use of emotions and emotional regulation in child and family practice in a Malaysian context.The interrelationship between emotion and emotional regulation and cultural context were explored.The overall research strategy was ethnographic.The researchers used a mixture of methods including individual interviews, participant observation, and a questionnaire.The research was conducted in three locations in Malaysia: Kuala Lumpur, Petaling and Kota Kinabalu. …”
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An investigation on emotional intelligence of students with respect to student development model and its implication on emotional learning system in Malaysia by Sanjeevkumar, Virmala

“…This is where emotional intelligence becomes important. Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. …”
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Influence of emotional intelligence on students’ academic achievements by Ngu, Leh Seng, Hanafi, Zahyah, Taslikhan, Muhajir, Raman, Arumugam

“…Emotional aspects are very important in influencing the excellence of a student.Many past studies have proven that emotional intelligence affect academic achievement. …”
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The bond between intelligences: Cultural, emotional, and social by Kumar, Naresh, Che Rose, Raduan, Sri Ramalu, Subramaniam

“…As such, this article explores the interrelationship that exists among three forms of nonacademic intelligences: ultural, emotional, and social. Theoretical and practical implications are also discussed.…”
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Expression of emotion and courtesy of youth in online interaction by Ramli, Romlah

“…Changes in media usage and exposure greatly influence the process of user interaction. Emotion and communication are the main aspects of this study. …”
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Emotional Experiences and Regulation in the Workplace: The Effects of Culture by Ibrahim, Habibie, Johnson, Sally, Gilligan, Philip

“…The present research aimed to investigate the experienced emotions and emotional regulation in the workplace particularly in child and family social work practice in a Malaysian context. …”
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The impact of emotional intelligence on job satisfaction of nurses in Malaysia by Mat Saad, Zarina, Ahmad Marzuki, Najib

“…Roles of nurses are undeniably significant in providing healthcare services to patients together with other healthcare professionals.According to current census, Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.However, our country is still in short of trained nurses every year.The small wage and job dissatisfaction seem to be among the main factors of early retirement and job migration.According to recent findings, emotional intelligence can also affect an individual's perception towards job satisfaction.Hence, the study aims to identify the levels of job satisfaction and emotional intelligence of nurses, to examine the relationships between job satisfaction and emotional intelligence; and also to predict the most dominant dimension of emotional intelligence that can affect job satisfaction.Therefore, a study had been conducted in four government hospitals. …”
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Transformational leadership, emotional intelligence and organizational citizenship behavior by Md. Salleh, Salniza, Mohd Nasurdin, Aizzat

“…This study aims to examine the effects of transformational leadership and emotional intelligence on organizational citizenship behavior. …”
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The influence of emotional intelligence on tacit knowledge sharing in service organizations by Othman, Abdul Kadir, Abdullah, Hazman Shah

“…The road to a trusting relationship is marked by inter-personal understanding and empathic communication between members. Emotional intelligence (EI) as the ability to control one’s and other’s emotions will facilitate the sharing of high value tacit knowledge of work and clients among team members.The role of EI in promoting TKS will be constrained by the type of service environment i.e. professional, service and mass.This paper offers several testable propositions to explain the influence EI on TKS.…”
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The design for antrophomorphic sociable agent interaction through emotion detection by Ab. Aziz, Azizi, Siraj, Fadzilah, Sainin, Mohd Shamrie, Mohd Hassin, Mohd Hafiz

“…Human emotions rely upon the ability to correctly attribute beliefs, goals and percepts to other people or social respond. …”
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Exploring emotional experiences during Hajj: The role of social interactions by M. Hashim, Intan Hashimah, A. Hatta, Zulkarnain, Abdul Ghani, Noraida, Mohd. Mahudin, Nor Diana, Abdul Rahman, Shukran, Mat Saad, Zarina, Sulong, Jasni, Sehu Mohd, Zhooriyati, Ayob, Salahuddien, Shuib, Mohamad Arif, Ramli, Nurulhuda

“…This paper discusses how emotional experiences can be influenced by the social interactions during a spiritual context of Hajj.One of the components of emotion is the triggering events and the interpretation of the triggering events.This paper focuses on potential triggering events related to social interactions in the context of Hajj and debates on potential appraisals that are likely to be associated with these events.It can be argued that these ‘social’ events and appraisals associated with the events are likely to influence emotional experiences during Hajj.Dividing ‘social’ events into interactions in private and public spaces, this paper explores potential emotions in terms of types and intensity that can be elicited by each one of these events.This discussion is important to provide the background for any empirical studies on emotional experiences during Hajj.…”
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The relationship among emotional intelligence, social intelligence and learning behaviour by Praditsang, Mali, Hanafi, Zahyah, Walters, Timothy

“…The objective of this study was to gauge the level of emotional intelligence, social intelligence and learning behaviour among first-year students at a university in southern Thailand.The study examined whether demographic factors, emotional and social intelligence were related to students’ learning behaviour.The subjects were 569 first-year students in their second semester of the academic year.The study found that emotional intelligence and social intelligence were high while learning behaviour was at a medium level. …”
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Emotional intelligence and psychographic profiles of the potential first class students by Ishak, Noor Azniza, Lim, Khong Chiu, Abdul Rahim, Fauziah, Mahat, Nor Idayu, Hashim, Nor Laily, Abdul Mutalib, Ariffin, T. Jdaitawi, Malek

“…The study examined the correlation between emotional intelligence dimensions and psychographic attributes among Potential First Class students.The study also explored the differences between age and ethnicity factors on the level of psychographics attributes among 424 potential first class students (69 males and 355 females).The result showed significant relationship between emotional intelligence dimensions as well as significant correlation between psychographics attributes.Furthermore, significant relationship was found between emotional intelligence construct and psychographics attributes.In addition, the results showed that there were differences on the level of psychographics attributes based on the age and ethnicity factors.Lastly, the study recommended that emotional intelligence, and psychological constructs are important factors that could improve student success, especially for the university students.…”
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Emotional intelligence: Its relations to communication and information technology skills by Ahmad Marzuki, Najib, Mustaffa, Che Su, Mat Saad, Zarina

“…Emotional intelligence comprises of several important elements which enhance the ability of several key competencies.This study attempts to examine the relationship between emotional intelligence, communication skills and information technology skills among university students in Malaysia.Three thousand one hundred and one final year students from 10 public universities in Malaysia were randomly chosen as samples for this study.The Bar-On Emotional Quotient: Short (EQ-i:S) by Bar-On has been utilized for the purpose of measuring emotional intelligence.An inventory by Moreale, Spitzberg and Barga was used to measure communication skills while the Computer Efficacy Scale by Murphy, Coover and Owen was utilised to measure skills in information technology.Results showed that there were positive significant relationship between emotional intelligence and both communication and information technology skills. …”
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Children perception of inter-parental conflicts and their cognitive emotion regulation by Butt, Muhammad Mussaffa, Asif, Sadia, Yahya, Farzan, Fazli, Samar Kamal, Hania, Alishba

“…Basic aim of the present study is to explore the effect of inter-parental conflicts on the cognitive emotion regulation of children, based upon their own perception of these conflicts. …”
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