Paying for prominence. by Armstrong, M, Zhou, J

“…Finally, consumers might first consider their existing supplier for subsequent purchases, which suggests a relatively benign rationale for the prevalence of cross-selling in markets such as retail banking.…”

COVID-19 and finance: market developments so far and potential impacts on the financial sector and centres by Wójcik, D, Ioannou, S

“…The application of new financial technologies is likely to accelerate, affecting retail banking in particular, but will not necessarily be led by FinTech firms. …”

Higher education expansion and graduate labour market outcomes in Spain: overqualification and its discontents by Osseiran, G

“…To this end, 50 in-depth interviews with senior managers and graduates in the retail banking and retail trade industries were conducted in Spain between January 2015 and March 2016. …”

Revisiting the what, how and why of managerial learning: some new evidence by Antonacopoulou, E

“…The analysis draws examples from the learning practices of managers in three retail banks and challenges the simplistic view of the relationship between individual and organisational learning currently propounded in the literature. …”

A Comparison of Time Series Methods for Forecasting Intraday Arrivals at a Call Center by Taylor, J

“…We analyze five series of intraday arrivals for call centers operated by a retail bank in the United Kingdom. A notable feature of these series is the presence of both an intraweek and an intraday seasonal cycle. …”

A comparison of univariate time series methods for forecasting intraday arrivals at a call center. by Taylor, J

“…We analyze five series of intraday arrivals for call centers operated by a retail bank in the United Kingdom. A notable feature of these series is the presence of both an intraweek and an intraday seasonal cycle. …”