Administration Model 4.0 and its Impact on the Improvement of Public Services by X.A Mosquera Rodríguez, A.L Medina Burbano

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"The shameless woman" and "the responsible cheater": analyzing gender representations in Public Service Announcements for HIV/AIDS prevention by Dagmar Estermann Meyer, Luis Henrique Sacchi dos Santos, Dora Lúcia de Oliveira, Daniela Montano Wilhelms, Jeffrey Hoff

“…From the perspective of community health agents who work in the Family Health Program in the periphery of Porto Alegre, RS, this article discusses Public Service Announcements that were part of official HIV-AIDS prevention campaigns implemented in Brazil from 1994-2000. …”
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PRESTACIÓN DEL SERVICIO DE AGUA POTABLE A TRAVÉS DE COMUNIDADES RURALES, MUNICIPIO DE OCAMONTE. IMPLICACIONES SOCIOJURÍDICAS by Roberto Silva Fernández, Gonzalo Romero Becerra, José Valentín Pereira Rueda

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OS VALORES RELATIVOS AO TRABALHO E O ENTRINCHEIRAMENTO ORGANIZACIONAL DOS SERVIDORES DE UMA UNIVERSIDADE PÚBLICA by Sarah Renata Menezes e Silva, Luis Eduardo Brandão Paiva, Tereza Cristina Batista de Lima

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IS EDUCATION A RIGHT OR A SERVICE IN COLOMBIA? A system for the reproduction of social inequalities by Diego Javier Gómez Calderón, Bernardo Alfredo Hernández-Umaña, Elkin Arturo Betancourt, Juan Antonio Fuentes Esparrell

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El sistema civil de carrera en España. Desde el franquismo hasta la democracia by Rubén Sánchez Medero, Gema Sánchez Medero

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Inmigración, servicios públicos e integración social by Albert Mora Castro

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Politiques linguistiques et interprétation en milieu social au Canada : des droits linguistiques aux droits d’accès aux services publics by Juan Jiménez-Salcedo

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PROCESSO ADMISSIONAL E LOTAÇÃO DE PESSOAL: A REALIDADE DE UMA IFES by Susan Mary Vieira de Almeida, Denise Ribeiro de Almeida, Antônio Raimundo Cardoso Teixeira Filho, Leonardo Ribeiro de Almeida

Subjects: “…personnel management in the public service…”
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EL RÉGIMEN DE LOS SERVICIOS AL CIUDADANO EN EL ANTEPROYECTO DE LEY DE RACIONALIZACIÓN Y SOSTENIBILIDAD DE LA ADMINISTRACIÓN LOCAL by Ana María Sánchez Calvache

Subjects: “…Local public services…”
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La sostenibilidad hídrica de la dispersión urbana en los Andes centrales colombianos: el caso del eje cafetero by Juan Leonardo González Plazas

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Educação corporativa no serviço público: um estudo de caso com enfoque na aprendizagem dialógica = Corporate education within the public service field: a case study on dialogue learning = Educación corporativa en el servicio público: un estudio de caso con enfoque en el aprendizaje dialógico by Neves, Natalia Araujo Souza

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COMPARISON OF WATER RATES IAP RISK INDICES AND THE QUALITY OF DRINKING WATER IRCA USED FOR DETERMINING THE QUALITY OF DRINKING WATER by Javier Mauricio González Díaz, Natalia Gómez Díaz, Ana Milena Quijano Cuellar

“…Water quality and public service characteristics were determined assessed against the legal principles of continuity, quality and coverage of the domiciliary public service law. …”
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Perception of the motivational factors for pursuing a career in healthcare by Bárbara Garay Lara, Paulina Sanhueza Muñoz

“…Conclusions: Altruism and vocation for public service are perceived as the main conditioning factor when deciding to pursue a degree in healthcare.…”
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A mental intelligence to improve the effectiveness of local contribution to public policies in Italy by Cristiano Trindade de Angelis, Maurício Mota Saboya Pinheiro

“…Offering a new perspective to the existing literature, this paper share the “famous” model for the Public Administration, the New Public Service (NPS), created to spread the idea that public service is seen as an extension of citizenship, and therefore both government and citizens need to abandon short-term interests and imitation of the competition of private sector of the New Public Management (NPM), assuming collaborative roles in building an educated and mature civil society. …”
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Transformación estratégica de la gestión de recursos humanos (GRH). El caso del Servicio de Impuestos Internos (SII) by Christian Hansen

“…This document aims at pointing out the experience and explanation of implementing Strategic Management Employment including the conceptual design, the general framework and the concrete projects developed to carry out this process so the whole steps can be understood.Hence –this experience which has been recognized and awarded a prize– allows to demonstrate that it is possible to carry out transformations in the employment process in a Chilean Public Service and that these can be aligned with the global strategy of the institution. …”
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Consolidation of sustainable and healthy entrepreneurship based on resonant leadership and labor performance by Yamaru del Valle Chirinos Araque, Roberto Godínez López, Nataliya Barbera Alvarado, Claudia Milena Pérez Peralta

“…The population was made up of 32 subjects from public service companies in Venezuela; the results indicated that the leaders are moderately taking advantage of the capacities and abilities of their employees, which makes it impossible to enhance job performance, generating inconveniences for the achievement of goals and objectives in the organization does not generate an impact on the work performance of workers and prevents these companies from consolidating in sustainable and healthy entrepreneurship.…”
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PROPOSTA DE MELHORIA NO DESEMPENHO NAS FUNÇÕES ADMINISTRATIVAS EM UMA UNIVERSIDADE FEDERAL by Andressa Sasaki Vasques Pacheco, Maurício Rissi, Anderson Sasaki Vasques Pacheco, Joana Stelzer, Mário de Souza Almeida

“…This article is about a proposal to the rectors of the Federal Institutions of Education and their team, dealing core aspects in management, specially the management functions which need to be taken to satisfy the principle of efficiency which the public service need perform. To achieve such proposal, it was debated business theories about the management functions, as the historical events and structures of the universities. …”
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Apuntes sobre la utilidad de un modelo de competencias aplicado a los puestos de dirección en la universidad pública costarricense by Warner Cascante Salas

“…In Costa Ricapublic universities are part  part of the Public Service and for this reason, the Political Constitution impose like a basic function rule of the Academics Units Directors, the proved aptitude.  …”
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AVALIAÇÃO DO PROCESSO DE IMPLEMENTAÇÃO DE OBRAS PÚBLICAS EM UNIVERSIDADES FEDERAIS: UM ESTUDO DO PROGRAMA REUNI by Maria Fernanda Nogueira Bittencourt, Patrícia Aparecida Ferreira, Mozar José De Brito

“…Despite the fact that increase in public service provision normally leads to an expansion of the installed structure, literature studies seldom refer to this subject. …”
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