Democracy and the public service / by 368710 Mosher, Frederick C.

Managing to improve public services / by Hartley, Jean, 1953-

Handbook of innovation in public services / by Osborne, Stephen P., editor, Brown, Louise, editor

DEMOCRATIC PROFESSIONALISM : IN PUBLIC SERVICES / by Lethbridge, Jane author 633135

“…Democratic professionalism is an approach that enables public service professionals to work more democratically with clients, patients, students and other public service users. …”

Managing change in the public services / by Wallace, Mike, 1950-, Fertig, Michael, lecturer in education, Schneller, Eugene Stewart

Rural public services : international comparisons / by Lonsdale, Richard E, Enyedi, Gyorgy

Framing innovation in public service sectors / by Fuglsang, Lars, editor, Rn̜ning, Rolf, 1946- editor, Enquist, Bo, editor

Ombudsmen : public services and administrative justice / by Seneviratne, Mary, 1948

Motivation in public management : the call of public service / by Perry, James L., Hondeghem, Annie, 1960-

Measuring the performance of public services : principles and practice / by 287882 Pidd, Michael

“…This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. …”

Co-creation of value for a public service/ by Uden, Lorna, 1946-, Naaranoja, Marja

Public service performance : perspectives on measurement and management / by Boyne, George A.

Managing change and innovation in public service organizations / by Osborne, Stephen P., 1953-, Brown, Kerry

Decentralization and centralization of local public services in Tunisia by Khellaf, Assia

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Economies of scale in the provision of urban public services by Grove, William Rea, Jr

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Strengthening public service delivery : forging ahead together / by Jamaluddin Ahmad Damanhuri, Malek Shah Mohd Yusoff, National Institute of Public Administration (INTAN)

The determinants of customer loyalty in a public service organization / by Waila Mohd. Nasir, author, Roziana Shaari, 1976-, author

Lessons in leadership : meeting the challenges of public services management / by Milner, Eileen M., 1963-, Joyce, Paul, 1952-

Publics, politics, and power : remaking the public in public services / by Newman, Janet, 1945-, Clarke, John, 1950-

Corruption and reform in India : public services in the digital age / by Bussell, Jennifer, 1975- author

“…"This book asks why some governments improve public services more effectively than others. Through the investigation of a new era of administrative reform, in which digital technologies may be used to facilitate citizens' access to the state, Jennifer Bussell's analysis provides unanticipated insights into this fundamental question. …”