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1
Teams in government : a handbook for team-based organizations /
Foilsithe / Cruthaithe 1996Ábhair: “…Total quality management in government…”
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2
Total quality management in the public sector : an international perspective /
Foilsithe / Cruthaithe 1994Ábhair: “…Total quality management in government…”
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3
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4
Total quality management in government : a practical guide for the real world /
Foilsithe / Cruthaithe 1993Ábhair: -
5
Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies /
Foilsithe / Cruthaithe 1997Ábhair: “…Total quality management in government…”
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6
Panduan mengenai kumpulan inovatif dan kreatif (KIK) /
Foilsithe / Cruthaithe 2009Ábhair: “…Total quality management in government…”
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7
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8
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9
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10
Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam [compact disc] /
Foilsithe / Cruthaithe 2006Ábhair: -
11
Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam /
Foilsithe / Cruthaithe 2006Ábhair: -
12
Kaedah persepsi perkeja terhadap perlaksanaan pengurusan kualiti menyeluruh di pejabat Kastam DiRaja Johor Bahru /
Foilsithe / Cruthaithe 2007Ábhair: -
13
Human aspects of quality practices and governance on the performance of revenue collection agencies in Malaysia
Foilsithe / Cruthaithe 2013Ábhair: Faigh an téacs iomlán
Tráchtas -
14
BALANCED SCORECARD : STEP BY-STEP FOR GOVERNMENT AND NONPROFIT AGENCIES /
Foilsithe / Cruthaithe 2008Ábhair: “…Total quality management in government…”
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15
Managing performance : international comparisons /
Foilsithe / Cruthaithe 2007Ábhair: “…Total quality management in government…”
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16
Public service performance : perspectives on measurement and management /
Foilsithe / Cruthaithe 2006Ábhair: -
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18
Perkhidmatan Awam Malaysia : menuju alaf baru : (Pembaharuan dan Kemajuan Dalam Perkhidmatan Awam 1999) /
Foilsithe / Cruthaithe 1999Ábhair: -
19
Amalan Pengurusan Kualiti Menyeluruh (TQM) dan Kejayaannya: Satu Kajian Kes di Ibu Pejabat Penjara Malaysia
Foilsithe / Cruthaithe 1998Ábhair: Faigh an téacs iomlán
Project Paper Report -
20
Building high performance government through Lean Six Sigma : a leader's guide to creating speed, agility, and efficiency /
Foilsithe / Cruthaithe 2011Ábhair: