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1
Teams in government : a handbook for team-based organizations /
Almmustuhtton 1996Fáttát: “…Total quality management in government…”
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2
Total quality management in the public sector : an international perspective /
Almmustuhtton 1994Fáttát: “…Total quality management in government…”
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3
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4
Total quality management in government : a practical guide for the real world /
Almmustuhtton 1993Fáttát: -
5
Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies /
Almmustuhtton 1997Fáttát: “…Total quality management in government…”
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6
Panduan mengenai kumpulan inovatif dan kreatif (KIK) /
Almmustuhtton 2009Fáttát: “…Total quality management in government…”
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7
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8
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9
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10
Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam [compact disc] /
Almmustuhtton 2006Fáttát: -
11
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12
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13
Human aspects of quality practices and governance on the performance of revenue collection agencies in Malaysia
Almmustuhtton 2013Fáttát: Viečča ollesdeavstta
Oahppočájánas -
14
BALANCED SCORECARD : STEP BY-STEP FOR GOVERNMENT AND NONPROFIT AGENCIES /
Almmustuhtton 2008Fáttát: “…Total quality management in government…”
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15
Managing performance : international comparisons /
Almmustuhtton 2007Fáttát: “…Total quality management in government…”
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16
Public service performance : perspectives on measurement and management /
Almmustuhtton 2006Fáttát: -
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18
Perkhidmatan Awam Malaysia : menuju alaf baru : (Pembaharuan dan Kemajuan Dalam Perkhidmatan Awam 1999) /
Almmustuhtton 1999Fáttát: -
19
Amalan Pengurusan Kualiti Menyeluruh (TQM) dan Kejayaannya: Satu Kajian Kes di Ibu Pejabat Penjara Malaysia
Almmustuhtton 1998Fáttát: Viečča ollesdeavstta
Project Paper Report -
20