Investigation and cause analysis of out-patient experience based on brand recognition model (基于品牌认知模型的门诊就诊患者体验调查与原因分析) by WAN Meifeng (万美凤), ZHU Hengmei (朱恒美), FANG Shuheng (房树恒), ZHANG Yanli (张延丽)

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Application of crisis management in patient complaint management in the pediatric dentistry clinic (危机管理在儿童口腔门诊投诉管理中的应用) by ZHOU Lina (周莉娜), LUO Sha (罗莎), WANG Yan (王雁)

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