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    Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network by Ian Chan, Pearl Ly, Yvonne Nalani Meulemans

    Published 2012-09-01
    “…In Fall 2009, the California State University San Marcos (CSUSM) Library began use of Openfire and other Jive software instant messaging technologies, to simultaneously improve our existing IM-integrated chat reference software and implement an internal IM network. …”
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