Moments of Truth / by Carlzon, Jan, author

Confident but not theoretically grounded – experienced simulation educators’ perceptions of their own professional development by Allvin R, Berndtzon M, Carlzon L, Edelbring S, Hult H, Hultin M, Karlgren K, Masiello I, Södersved Källestedt ML, Tamás É

“…Renée Allvin,1 Magnus Berndtzon,2 Liisa Carlzon,3 Samuel Edelbring,4,5 Håkan Hult,6 Magnus Hultin,7 Klas Karlgren,5,8 Italo Masiello,9 Marie-Louise Södersved Källestedt,10 Éva Tamás,11 1Clinical Skills Centre, Faculty of Medicine and Health, School of Medical Sciences, Örebro University, Örebro, 2Metodikum – Skill Centre of Medical Simulation Region County Jönköping, Jönköping, 3Simulation Centre West, Department of Research, Education and Development, Sahlgrenska University Hospital, Gothenburg, 4Department of Medical and Health Sciences, Faculty of Medicine and Health Sciences, Linköping University, Linköping, 5Department of Learning, Informatics, Management and Ethics, Karolinska Institutet, Stockholm, 6Institute of Medicine and Health, Medical Faculty, Linköping University, Linköping, 7Department of Surgical and Perioperative Sciences, Anaesthesiology and Intensive Care, Medical Faculty, Umeå University, Umeå, 8Department of Research, Education and Development and Innovation, Södersjukhuset Hospital, Stockholm, 9Department of Clinical Science and Education, Karolinska Institutet, Södersjukhuset Hospital, Stockholm, 10Clinical Skills Centre, Centre for Clinical Research, Uppsala University, Västerås, 11Department of Cardiovascular Diseases, Institute of Medicine and Health, Medical Faculty, University of Linköping, Linköping, Sweden Background: Medical simulation enables the design of learning activities for competency areas (eg, communication and leadership) identified as crucial for future health care professionals. …”
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Management of change in services marketing for the new millenium by Abdul Hamid, Ibrahim

“…Topics such as service experience (Carlzon, 1987), service encounters (Solomon, Surprenant, Czepiel and Gutman, 1985), service quality (Zeithaml, Parasuraman and Beny, 18985), service economy (Canton, 1984) and service design (Shotack, 1984).Most of these topics that needs further exploration. …”
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