The discriminative power of the ReproQ: a client experience questionnaire in maternity care by Marisja Scheerhagen, Henk F. van Stel, Arie Franx, Erwin Birnie, Gouke J. Bonsel

Subjects: “…Client experiences…”
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“Unrigging the support wheels” - A qualitative study on patients’ experiences with and perspectives on low-intensity CBT by Elisa Haller, Nicole Besson, Birgit Watzke

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Through the client’s eyes: using narratives to explore experiences of care transfers during pregnancy, childbirth, and the neonatal period by Cherelle M.V. van Stenus, Mark Gotink, Magda M. Boere-Boonekamp, Anneke Sools, Ariana Need

Subjects: “…Client experiences…”
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Client experiences of a task-shifting supported self-management intervention for depression in Vietnam by Leena W. Chau, Hayami Lou, Jill K. Murphy, Vu Cong Nguyen, Will Small, Hasina Samji, John O’Neil

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Expectations and Experiences of Couples Receiving Therapy Through Videoconferencing: A Qualitative Study by Andrea Kysely, Brian Bishop, Robert Kane, Maryanne Cheng, Mia De Palma, Rosanna Rooney

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Applicability of the ReproQ client experiences questionnaire for quality improvement in maternity care by Marisja Scheerhagen, Henk F. van Stel, Dominique J.C. Tholhuijsen, Erwin Birnie, Arie Franx, Gouke J. Bonsel

Subjects: “…Client experiences…”
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Tools for measuring client experiences and satisfaction with healthcare in low- and middle-income countries: a systematic review of measurement properties by Susan Banda, Nthanda Nkungula, Isabel Kazanga Chiumia, Jamie Rylance, Felix Limbani

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Barriers to health care services among US-based undocumented Latinx immigrants within the sociopolitical climate under the Trump administration: A comparative analysis between clie... by Monika Doshi, Richard Bryce, Hannah Mesa, Marta Carolina Ibarra Avila, William D. Lopez, Maria Militzer, Spring Quinones, Ruth Kraut, Raymond Rion, Paul J. Fleming

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Mystery client and customer service in modern organization by Wioletta WEREDA, Monika GRZYBOWSKA

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Clients’ experiences in their first entry to the operating room: a descriptive phenomenological study by Nasim Alipour, Amir Jalali, Rostam Jalali, Alireza Khatony

Subjects: “…Clients’ experiences…”
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Measuring clients’ experiences with antenatal care before or after childbirth: it matters by Marisja Scheerhagen, Erwin Birnie, Arie Franx, Henk F. van Stel, Gouke J. Bonsel

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The implementation of Open Banking in Brazil by Arthur Vilela Gonçalves, Fernando Oliveira de Araujo

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Integrating person directed care into the client experience by Tammy Marshall, Joann Reinhardt, Orah Burack, Audrey Weiner

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A qualitative study of client experiences using imagery rescripting during schema coaching by Iain McCormick

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From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model by Roberto P. Madruga, Edison Renato Silva, Jose Francisco Moreira Pessanha, Humberto Henriques de Arruda, Assed Naked Haddad

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A Digital Model Assessing the Impact of Customer Experience on Profits by Horodetskyi Mykhailo A.

Subjects: “…client experience…”
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A qualitative exploration of the client experience of inter-professional practice in the delivery of ActivePlus: a combined smoking cessation and physical activity intervention by G. A. O’Sullivan, Clare Hanlon, T. Dentry, T. Morris, L. Banting

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‘The person cutting the path does not know his trail is crooked’. Drawing lessons learned from people accessing antiretroviral treatment services to propose a person-centered care... by Malia Duffy, Jessica E. Posner, Caitlin Madevu-Matson, Henry Tagoe, Amy Casella

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Perception of the Ambiance – Component of the Tourist Experience in the Hospitality Industry by Oana-Diana Crîșmariu, Gabriela Țigu

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Clients’ experiences of the Boston Psychiatric Rehabilitation Approach: A qualitative study by Henrika Jormfeldt, Bengt Svensson, Lars Hansson, Petra Svedberg

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