Market outlook in the post-concentrated liner era (commercial aspect) by Loo, Ting Ting

“…Commercial aspects covered include i) Customer Relationship Management ii) Freight Rates and iii) Business Structure. …”
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Warehouse and inventory management of photocopier and spare parts by Vasudevan, Ashwinkumar

“…So, a template has been prepared for inventory management and customer relationship management using Microsoft Excel. 1D barcode has been implemented to address product traceability problems. …”
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A proposed framework model for the online service quality of airline ticketing / Aida Wati Hashim by Hashim, Aida Wati

“…There are eleven dimensions of online service quality and electronic customer relationship management (E-CRM) used in a proposed framework. …”
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Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru by Wong, Hie Na

“…Complaint management plays a special role in the management of customer retention and customer relationship management (CRM). CRM becomes a necessity strategic for the hotel industry to attract, enhance customer satisfaction and loyalty, and increase the number of repatronage customers. …”

A CRM strategic leadership towards sustainable development in student relationship management: SD in higher education by Gholami, Hamed, Mat Saman, Muhammad Zameri, Sharif, Safian, Mohd. Zakwa @ Zakuan, Norhayati

“…Considering the present atmosphere where competition is the most important factor in asserting oneself and exerting influence in the developmental process, customer relationship management (CRM) and the significant influence it has brought about in the worldwide scene can be seen as one of the most influential factors contributing to the economic sphere. …”

Conceptual model for cloud ERP adoption for SMEs by Salum, K. H., Rozan, M. Z. A.

“…However, the adoption rate of cloud ERP among Small and Medium Enterprises (SMEs) has been recorded as slightly low compared to other enterprise systems like Customer Relationship Management. This could be attributed to unclear adoption factors among SMEs and the lack of a theoretical model that can enhance the predictive power to adopt a cloud ERP system. …”
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Student relationship management factors for higher education sustainability using novel multi-method approach by Gholami, Hamed

“…In pursuit of this aim, the research for this study was built upon the discussion concerning the student relationship management strategy, which aligned with the strategic practices of the customer relationship management system. Despite its significance and capability, there has been little theoretical and empirical research on this matter. …”
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Factors influencing customer social relationship management implementation and its benefits in healthcare industry by Jalal, A. N., Bahari, M., Tarofder, A. K., Musa, W. M. N. W. M.

“…Social Customer Relationship Management (SCRM) becomes a buzz word which has been discussed extensively in existing scholarly works but scant consideration is given to the crucial factors affecting the adoption of the integrated social media CRM, especially in the healthcare industry. …”
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Effects of Digitalization on Natural Resource Use in European Countries: Does Economic Complexity Matter? by Ngô Thanh Mai, Le Thanh Ha, Trần Thi Mai Hoa, Nguyen Thi Thanh Huyen

“…Our paper employs the digital businesses (e-Commerce, including the value of online selling, e-Commerce turnover, e-Commerce web sales, and e-Business, including customer relationship management (CRM) usage and cloud usage) and the digital public services (user-centricity, business mobility, and key enablers), while we deal with the total natural rents (coal rents, mineral rents, natural gas rents, and forest rents). …”
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Designing Sharia Property Business Model for Real Estate Segment in PT Wika Realty by Megawati Rahmat, Beik Irfan Syauqi, Saptono Imam Teguh

“…There are three essential elements to improve such as Customer Segment, Key Resources and Customer Relationship with improvements: (1) Targeting Business to Beneficiaries as a new segment market target, (2) Enhancing employee competencies in sharia economy and business, (3) Committed to implementing sharia rules in PPU Realty syariah, (4) Cooperating with Lembaga Keuangan Syariah, (5) Developing PPU Realty Syariah and determining sharia property project, (6) Implementing Customer Relationship Management application. Keywords: BMC, IPA, porter's five forces, real estate segment, sharia property…”
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Factors Driving Duration to Cross-Selling in Non-Life Insurance: New Empirical Evidence from Switzerland by Yves Staudt, Joël Wagner

“…Customer relationship management and marketing analytics have become critical for non-life insurers operating in highly competitive markets. …”
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The role of lean six sigma in driving sustainable manufacturing practices: an analysis of the relationship between lean six sigma principles, data-driven decision making, and envir... by Jing Huang, Muhammad Irfan, Syeda Saman Fatima, Rao Muhammad Shahid

“…The analysis aims to deepen understanding of Lean Six Sigma principles and their implications for sustainable manufacturing practices.Results: The analysis identifies employee motivation, balanced scorecards, company culture, Customer Relationship Management (CRM), and data-driven decision-making as key drivers of sustainable manufacturing practices. …”
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Organizational Adequacy Promotion Model for Digital Maturity of Organizations in Iran by Fazel Zamani, Mashallah Valikhani, Alireza Shirvani

“…Using the grounded theory method, the data obtained from interviews with 10 elites and qualified specialists of the Telecommunication Organization were analyzed in three stages of open, axial and selective coding.Results: 14 general categories were presented in the form of a paradigm model that these factors include causal conditions (law and regulations, organizational culture, organizational structure, need for organizational adequacy, customer relationship management) central phenomenon (promotion of organizational adequacy in the Iranian administrative system), underlying conditions (Organizational development method), intervening conditions (effectiveness of human resources, organizational principles, and criteria, organizational adequacy thinking) and strategies (growth and development of administrative culture, development of basic criteria of organizational adequacy, organizational excellence strategy) and consequences (achievement of organizational goals, achievement of master goals Reference).Conclusion: Human resources are most valuable factor of production and most important capital and main source of competitive advantage and the creation of basic capabilities and real estate wealth in the areas of talent recognition, monitoring of any organization is considered, so performance capital It is necessary to improve it. …”
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Improved Churn Causal Analysis Through Restrained High-Dimensional Feature Space Effects in Financial Institutions by David Hason Rudd, Huan Huo, Guandong Xu

“…We combine different algorithms including the SMOTE, ensemble ANN, and Bayesian networks to address churn prediction problems on a massive and high-dimensional finance data that is usually generated in financial institutions due to employing interval-based features used in Customer Relationship Management systems. The effects of the curse and blessing of dimensionality assessed by utilising the Recursive Feature Elimination method to overcome the high dimension feature space problem. …”
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A Prediction Model of Customer Churn considering Customer Value: An Empirical Research of Telecom Industry in China by Ming Zhao, Qingjun Zeng, Ming Chang, Qian Tong, Jiafu Su

“…The results of this paper can better serve the practice of customer relationship management in the telecom industry and provide a reference for the telecom industry to identify high-risk churned customers in advance, enhance customer loyalty and viscosity, maintain “high-value” customers, and continue to provide customers with “value” and reduce the cost of maintaining customers.…”
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A Cloud Based Mobile Dispatching System with Built-in Social CRM Component: Design and Implementation by Cosmina Ivan, Razvan Popa

“…We propose a new approach for the taxi ordering application , a mobile dispatching system, which allows for a more engaged user base and offers fidelity rewards that are used to enhance the customer retention level based on a built in social customer relationship management (CRM) component. With this approach, we argue that in a business world which is shifting from a consumer-centric marketing to a human-centric model, this apps will allows taxi businesses to better interact with their clients in a more direct and responsible manner. …”
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Knowledge management in banking: A bibliometric literature review by Nguyen Minh Sang

“…The core research focus encompassed various areas such as knowledge for competitive advantage, intellectual capital measurement, knowledge-performance links, customer relationship management, and knowledge management technologies. …”
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Current approaches to hotel service quality management: their development and state in Ukraine by I.V.

“…In the framework of this approach, several practical tools are given, namely the strategic management tool Balanced Scorecard (BSC), which provides the possibility of its implementation in quality management processes; Customer Relationship Management (CRM), which creates the possibility of ongoing monitoring of various aspects of interaction with consumers and their perception of the service; awards in the field of quality, the requirements of which serve as a kind of set of generally recognized benchmarks in achieving high-quality services; and documented quality systems, in particular ISO quality management systems, the most significant aspect of which is the implementation of a continuous quality improvement approach. …”
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Development of causal model of sustainable hospital supply chain management using the Intuitionistic Fuzzy Cognitive Map (IFCM) method by Seyed Habibollah mirghafoori, Ali Morovati Sharifabadi, Salim Karimi Takalo

“…Findings: Delphi method was used to reorganize 68 initial concepts into 15 concepts Contains: demand management, resource and capacity management, customer relationship management, supplier relationship management, service management, information management, financial performance management, Attention to the environment, contamination, energy consumption, legal requirements, employees, community and stakeholders, social accountability and business ethics. …”
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Esforços de integração em projetos radicais e incrementais de desenvolvimento de novos produtos baseados na biodiversidade: estudo de caso em empresa do setor de biotecnologia by Tiago Ribeiro de Araújo, Daniel Jugend

“…Outro resultado observado foi a aplicação de tecnologias de informação, tais como o sistema Customer Relationship Management, como mecanismos formais de auxílio à integração interfuncional em projetos de inovação radical e incremental.…”
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