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721
Segmentation using Customers Lifetime Value: Hybrid K-means Clustering and Analytic Hierarchy Process
Published 2022-10-01“…Conclusion: A business strategy that could be taken is to base customer relationship management (CRM) on the three-customer segmentation. …”
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Article -
722
Pengembangan Aplikasi E-Crm pada PT Trafoindo Prima Perkasa
Published 2008-10-01“…One way that proved effective and successful to meet and satisfy customer needs is through the CRM (Customer Relationship Management). CRM is not new in the business world. …”
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Article -
723
A Hierarchical Approach toward Prediction of Human Biological Age from Masked Facial Image Leveraging Deep Learning Techniques
Published 2022-05-01“…Consequently, real-world applications (i.e., electronic customer relationship management) dealing with human ages extracted from face images must migrate to a robust system proficient to estimate the age of a person wearing a face mask. …”
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Article -
724
Critical Supply Chain Innovation Indicators that Enhance Business Performance: A Case Study of Weir Minerals Africa
Published 2023-12-01“…It has to improve on its customer relationship management frontier. The study findings underscored the relevance of a holistic overview of the supply chain problems at Weir Minerals Isando (WMI) that may inform the supply chain management decisions and expand academic knowledge.…”
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725
A Model for Holistic Strategic Marketing Plan Formulation in Online Businesses
Published 2022-09-01“…Finally, the conceptual model of the research includes 6 main parts of causal conditions (holistic marketing, customer relationship management, components of moving from offline to online planning, online marketing mix, data and information and the mental paradigm of managers), field conditions (prediction of future environmental changes and values), intervening conditions (online business characteristics and change), focal variable (online holistic strategic marketing plan), action and interaction (determination of operational plans and implementation of operational plans) and consequences (organizational performance and evaluation and control) were extracted. …”
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Article -
726
The relationship between mass customization and sustainable performance: The role of firm size and global E-commerce
Published 2024-03-01“…The results indicated that flexible manufacturing competencies, modular product architecture, and customer relationship management are significantly and positively connected to mass customization capability. …”
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Article -
727
Post-dictatorship Protest and Ecocriticism in Selected Works of Ogaga Ifowodo
Published 2023-12-01“…It has to improve on its customer relationship management frontier. The study findings underscored the relevance of a holistic overview of the supply chain problems at Weir Minerals Isando (WMI) that may inform the supply chain management decisions and expand academic knowledge.…”
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729
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730
High-tech associates (B) : accept the CRM challenge?
Published 2013“…This prompted her to consider developing a completely new service line - Customer Relationship Management consulting and project implementation. …”
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Case Study -
731
CRM in the logistics industry of Singapore
Published 2015“…This reveals that high logistic service performance goes beyond having good infrastructure, but also depends on other factors. Customer Relationship Management (CRM) software, a tool to understand customers in terms of buying habits, preferences and prospects, is one other way to improve overall logistics service performance. …”
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Final Year Project (FYP) -
732
Tweeting the friendly skies: Investigating information exchange among Twitter users about airlines
Published 2013“…Moreover, this study also suggests that airlines could incorporate this medium for customer relationship management to better meet the needs of their customers.…”
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Journal Article -
733
The impact of technology CSFs on customer satisfaction and the role of trust: an empirical study of the banks in Malaysia
Published 2014“…Practical implications – The significant influence that technology CSFs have on customer satisfaction and trust shows that technology-related CSFs are inevitable for the success of customer relationship management (CRM) in financial services industry, particularly banks. …”
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Article -
734
Structural equation modelling on total quality management and knowledge management for supply chain learning in Malaysian manufacturing and services industries / Dr. Loke Siew Pha...
Published 2011“…To improve efficiency, Organisations depend greatly on the acquisition and utilization of knowledge about business processes, market characteristics, logistics, customer relationship management and macro-environment conditions. …”
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Research Reports -
735
Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
Published 2015“…Looking at Gronroos theory of Service Quality which proposes that service quality has two dimensions or aspects namely technical and functional quality, this study is an attempt to further develop the Gronroos theory on service quality to venture into service marketing contributing to Customer Relationship Management (CRM) and eliminating the paradox that standardization and customization cannot go hand in hand. …”
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Thesis -
736
Enhancing Georgetown’s Heritage Boutique Hotel Marketing Strategies: The Case Of 1881 Chong Tian Cultural Hotel, Malaysia
Published 2015“…The ineffective marketing strategies are due to low technology adoption of websites and social media; and ineffective customer relationship management (CRM) implementation. Thus, the recommended solutions bring to life the practices of Qing Dynasty cultural ambiance, ceremonies, historical shows and the royale reception. …”
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737
Case 3: Infusion-ing the information technology resources efficiently
“…On the other hand, other tools to support crucial business finctions of which are located at different locations and on different platforms, such as help-desk, customer relationship management,financial management, etc. also need to be enhanced and some need to be developed. …”
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Book Section -
738
Effective factors in dealing with industrial crises caused by widespread virus outbreaks
Published 2023-10-01“…These include the importance of building trust with customers in emerging markets, streamlining the adoption of digital technologies by customers, enhancing the customer relationship management process, prioritizing awareness, concern, and environmental consciousness, and providing support to consumers during times of viral spread. …”
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Article -
739
Application of Artificial Intelligence in Pharmaceutical Industry
Published 2023-12-01“…These potential capabilities are observed in areas such as quality control, human resource management, research and development, finance, supply chain management, logistics, data management, operations management, customer relationship management, and commerce, which are further discussed. …”
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Article -
740
Unveiling IoT Customer Behaviour: Segmentation and Insights for Enhanced IoT-CRM Strategies: A Real Case Study
Published 2024-02-01“…Importantly, this approach not only effectively clusters the IoT customer relationship management (IoT-CRM) dataset but also provides valuable visualisations that are essential for understanding the complex dynamics of the IoT customer landscape. …”
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Article