Determinants and consequences of trust in online environment by Bart, Yakov, 1977-

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European supply chain study by Puri, Mohitkumar

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English Higher Education as 'dressage': investigating academic and student identities within consumerist discourses by Pelham, Peter William

“…In addition this study provides an alternative understanding of how student-consumers can be viewed as either assets or liabilities, and how through constant surveillance universities manage this situation through technology and Customer Relationship Management (CRM) strategies. The study contributes to the literature through the use of Foucault’s concept of the parrhesia (truth-telling) and shows what appears to be a wariness on the part of academics as to how truthful they should be with student-consumers due to the influence or requirements of NPM. …”
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Effects of e-CRM: experience-based marketing, digital communications on Garuda Indonesia Airlines, brand trust, and repurchase intention by Widarto Rachbini, Diana Anggraeni, Ahmad Badari Burhan, Harimurti Wulandjani, Emi Rahmawati

“…The research studied the effects of electronic customer relationship management (e-CRM), digital communications, and experience-based marketing on brand trust and repurchase intention in Garuda Indonesia Airlines, the National Flag Carrier of Indonesia. …”
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A sustainable business profit through customers and its impacts on three key business domains: technology, innovation, and service (TIS) by Enkeleda Lulaj

“…The main goal was to see what were the interrelationships of business-consumers and consumers-business analysis to have a sustainable profit based on the models: Innovation and Growth Teams (IGT), Innovative Customer Relationship Management (ICRM), Business-to-Consumer (B2C), Customer Service and Support (CSS), Customer Service Technology (CST), and Multidimensional Scaling model (MDS) or the factors (F1–F14). …”
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Percepção dos colaboradores de uma instituição privada de ensino superior de Brasília sobre as práticas e instrumentos de gestão do conhecimento by Pedro César Silva dos Santos, Paulo César Rodrigues Borges

“…O sistema com maior percepção de alta frequência de disponibilização foi o “sistema de workflow”, o qual, juntamente com o “sistema de informações gerenciais”, foi o mais utilizado, enquanto que todos os sistemas foram percebidos pela maioria dos respondentes como altamente contributivos para a realização das atividades, com destaque para o “sistema de apoio à decisão” e o “customer relationship management”. As ferramentas com maior percepção de alta frequência de disponibilização foram as “ferramentas de colaboração”, “ferramentas de busca avançada” e “gestão eletrônica de documentos”, as quais também foram as mais utilizadas. …”
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Improved integration of information in discrete part manufacturing environments by Hoag, Michael P. (Michael Paul), 1975-

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Best practices in B2B e-commerce : the case of Dell and IBM in the computer hardware industry by Noreña, Adriana Maria, 1967-

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Lean-agile performance measurement for business process outsource service in Malaysia by Oluyinka, Oludapo Samson

“…Moving forward, it is imperative for companies to shift from traditional view of outsourcing solely on cost advantage to creative customer relationship management and satisfaction, to improve employee engagement while maintaining timely service. …”
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العلاقة بين أبعاد إدارة علاقات العملاء والأداء المصرفي دراسة ميدانية على المصارف الخاصة في محافظة اللاذقية... by سامر قاسم, علي كنعان

“…The aim of the study is to define the reality of the application of CRM during the crisis period (2011-2018) in the Syrian private banks in Lattakia, and study the dimensions of customer relationship management in these banks, and then study the impact of these dimensions on the performance indicators that were measured through indicators of profitability, customer complaints, strong relationships with customers, customer satisfaction and loyalty. …”
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Arsitektur Strategik Perusahaan Jasa Hospitality (Studi Kasus PT Angkasa Pura Hotel) by Faturohman Faturohman, Amzul Rifin, Setiadi Djohar

“…The results of this research showed that the existing core competences of this company are reservation system and customer service, and the company’s industry foresight is airport hospitality by acquiring new core competences; such as hospitality management, customer relationship management, hotel interior design, and food menu planning. …”
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Scale-up of the Accrual to Clinical Trials (ACT) network across the Clinical and Translational Science Award Consortium: a mixed-methods evaluation of the first 18 months by Elaine H. Morrato, Lindsay A. Lennox, Elaina R. Sendro, Anne L. Schuster, Harold A. Pincus, Jennifer Humensky, Gary S. Firestein, Lee M. Nadler, Robert Toto, Steven E. Reis

“…Lessons learned include: (1) conceptualize dissemination as two-stage adoption demonstrating value for both CTSA hub service providers and clinical investigators; (2) include institutional trial into dissemination strategies so CTSA hubs can refine internal workflows and gather local user feedback endorsement; (3) embrace designing-for-dissemination during technology development; and (4) sustain adaptive dissemination and customer relationship management to keep CTSA hubs and users engaged. …”
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Business impacts of CRM implementations by Pinto de Mendonça, José Rogério, 1963-

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Framework for a semantic data transformation in solving data quality issues in big data by Onyeabor, Grace, Ta'a, Azman

“…Trusting the data acquired goes a long way in implementing decisions from an automated decision making system and veracity helps to validate the data acquired (Agarwal, Ravikumar, & Saha, 2016).DQ represents an important issue in every business.To be successful, companies need high-quality data on inventory, supplies, customers, vendors and other vital enterprise information in order to run efficiently their data analysis applications (e.g. decision support systems, data mining, customer relationship management) and produce accurate results (McAfee & Brynjolfsson, 2012).During the transformation of huge volume of data, there might exist data mismatch, miscalculation and/or loss of useful data that leads to an unsuccessful data transformation (Tesfagiorgish, & JunYi, 2015) which will in turn leads to poor data quality. …”
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CONTEMPORARY CHALLENGES OF SUCCESSFUL STRATEGY by Emzar Julakidze

“…The first is that all directions of the operational strategy, be it customer relationship management, measures to increase the company's productivity, or the design of innovations, are interrelated and, one might say, interdependent processes; Second, and more importantly, a key management challenge has shifted the planning of operational processes from a position of control to development. …”
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Financial benefits and costs,sustainable supply chain,conditions of uncertainty,manufacturing companies. by Hossein Ali Samiei, Ahmad Mehrabian, Majid Ashrafi, Ali Khamaki

“…Concepts of order process management process capability, customer relationship management process capability, demand management process capability, capacity and resource management process capability, time to market, buyer credit, electronic platforms, supply chain coordination and collaboration to improve service performance, synchronization Financial decisions, innovative information sharing related to finance, supplier relationship management process capability, service performance management process capability, supply chain companies' partial interaction were named and classified in the category of "sustainable supply chain financial benefits". …”
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Factors affecting the customers’ silence and their behavioral and non-behavioral responses: A case study of domestic airlines travel service customers by Atefeh Saburi Sis, Mohammad Faryabi, Yunes Jabarzadeh

“…Customer behavioral responses also include negative word of mouth advertising, bad treatment by customer, customer voice and exit, and non-behavioral responses include loyalty and neglect.Conclusion: Understanding and retaining the customer is one of the most important aspects of customer relationship management. The ultimate goal of any business is to meet customer needs and create a culture of customer orientation. …”
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Churn Prediction in Iran Banking Industry Case of a Private Iranian Bank by Mohsen Asgari, Mohammadreza Taghva, Mohammadtaghi Taghavifard

“…Introduction Tough competition in the Iranian banking industry, especially among private banks, has forced them to pay more attention to customer relationship management. Because of the higher cost of customer acquisition compared to customer retention, banks try hard to preserve their customers. …”
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The Impact of Relationship Quality on Customer’s Economic Behavior in the Sport Clubs of Arak by Karim Zohrevandian, Iman Ghafari, Mohammad Zohrevandian

“…In this regard, one of the techniques that help organizations is customer relationship management, which strengthens the relationship of the organization with customers and makes them loyal to it. …”
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The effect of social responsibility on consumer's repurchase intention according to the mediating role of brand personality and reputation (case study: Digikala online store) by Mohammad Hadi Asgari, Pardys naghdi

“…Paying attention to the fact that the services provided by the Digikala store have a reputation and the store's customer relationship management systems work very intelligently will make the Digikala store engraved in the minds of customers as a good store. …”
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